However, in the event that there are no security questions set on your account, you will need to speak to a member of our Technical Support team on 1890 260 260 to complete a verification process. Once you have regained access to your account, please remember to set security questions to prevent having to call in future instances.
Alternatively you may be able retrieve your password from your browser and should try the following steps before requesting a password reset:
For Chrome Users:
Click the icon with three parallel bars (Hamburger icon), then Settings. Scroll to the bottom of the Settings page and click Show Advanced Settings. Scroll down to Passwords and Forms and you'll see a link to Manage Passwords. Clicking this link will give you a list of saved passwords and clicking on any link will reveal the password.
For Firefox Users:
Access Options, whether through the orange button, Tools or the icon with three parallel bars (Hamburger Icon). Within options, go to Security. There is a list of saved passwords there which can be viewed.
For IE 10+ Users:
Please navigate to Settings, Internet Options, Content, Settings (beside auto-complete). Then Expand the webmail URL and click on show.
If you see a message on screen advising that your account does not contain enough security detail to change your password and you are an eir customer please contact us. If you are not an eir customer please follow the webmail password retrieval instructions for non-eir customers.
Are you accessing your emails through an email client (e.g. Outlook/Mac Mail)? Please note that outgoing emails sent through this method will only send when your WiFi device is connected to an eir WiFi connection. Outside of an eir WiFi connection, you will need to edit the "Outgoing Mail server" to the outgoing mail server of the internet provider you're connecting to.
Note – eir Mobile and Meteor do not have an outgoing mail server. We recommend accessing your Webmail account using our mobile site outside of an eir WiFi connection.
Your webmail can be accessed from any device connected to an Irish network using the following details. Incoming Mail Server:
webmail.eircom.net Server Type:
IMAP Port Number:
993 Security Settings:
SSL/TLS Outgoing Mail
Emails can only be sent via mail1.eircom.net if your PC/device is attached to an eir network. If you are using another provider to connect your device to the internet you will need to use their outgoing mail servers. Server:
mail1.eircom.net Server Type:
SMTP Port Number:
25 Sign in required?
No Security Settings:
By default, your Webmail is set to exclude spam from any search results. However if you would like to change this setting, log-in to Webmail and go to the Preferences option at the top of the page. Then under your Searches settings in the General tab you'll see the option to include spam in your search items.
When logged in to Webmail, select the Preferences option at the top of the page, before selecting General on the left hand side. You'll then be able to update your language preference under the Time Zone and Language section.
When logged in to Webmail Select "Address Book". Your Webmail account automatically stores contacts you've chosen to save along with any you've emailed. Choose the list you'd like to manage and click "edit" or "delete" as appropriate. To add a new contact click "New" and select the option from the dropdown menu.
After selecting "New Message" you will see an "Attach" button under the To, CC and Subject titles on the left hand side. Select "Attach" and select the relevant file from your computer.
Please note: The total size limit allowed (i.e. the total size allowed regardless of the number of attachments) per email is 24MB. If you're sending a PowerPoint with a lot of imagery in it we recommend you select the option to "Compress Pictures" in the format section which will reduce the size of the images featured.