Make sure all your cables are connected and nothing has come unplugged.
If the issue still exists then chat online to one of our eir Vision experts in our technical support team or call us on 1890 260 260.

Try freeing up some hard disk space by deleting some old recordings. Go to the Planner and then My TV Recordings and select the programme you want to remove and press delete on your remote.

Check that your cables are connected and nothing has come unplugged or cables are not loose.

If the issue still exists then chat online to one of our eir Vision experts in our eir Care team or alternatively call us on 1890 260 260

Scheduling by the TV station can affect start and end times if a previous programme runs over time. You can avoid this by manually recording a programme by channel and set the programme to record a little earlier and finish a little later – by adding on time at either end you should avoid missing the start or end of a programme.

Check out our tutorials on how to record and manage your recordings.

No, unlike TV signals received by an aerial or satellite dish, eir Vision is unaffected by adverse weather conditions.

Unfortunately no, the eir Vision+ box is not designed for you to copy programmes over elsewhere.

Yes, there is an optic fibre audio output on your eir Vision box so simply connect your cables from your surround system to it.