eir Vision problem solving

It will be very unusual for your eir Vision service to be unavailable however in the rare occurrence that this may happen you might want to view our Problem Solving Tutorial†or check out the helpful tips below.

Alternatively you can chat to one of our eir care team online during opening hours (9am until 10pm Monday to Friday and until 6pm at the weekend).

Helpful tips to get your eir Vision viewing experience back on track

I have no TV signal

Iím getting a message that says Hard Disk Full

Iím currently experiencing picture and/or audio problems.

My recordings are missing the start/end what happened?

Would my TV viewing be affected by adverse weather conditions?

Can I copy recorded programmes from the hard drive to a DVD or USB?

Can I connect my box to my sound system?