There are a number of features available on your eir Vision+ box, including the ability to record, play, pause and rewind live TV. 'Series link' allows you to record an entire season of shows at the touch of a button. You can store up to 375 hours of recording material and you can select programme reminders for the shows you don't want to miss.
The My Recordings feature is only available on your eir Vision+ box therefore you can only view recorded programmes via this box. You can watch live TV on your Multiroom eir Vision box.
Are you watching TV on Multiroom? Recordings are only available from your primary set top box.
There are two sections your recording may be stored in – ‘Series recording’ and ‘Recordings’. Select the appropriate option from the ‘My Recordings’ menu and you’ll find your recording there. If you don’t see a recording in ‘Series recordings’ don’t worry, it’s most probably because your recording was a once off recording that’s stored in ‘Recordings’.
In ‘Recordings’ your single recordings are sorted by date with the most recent recording appearing first. Additionally you have the option to sort these recordings by Name and recording size using the ‘>>’ (fast forward) button on your remote. This may help you find the recording you are looking for more easily.
You can record two programmes and watch another that youíve recorded all at the same time or record up to two channels and watch one of the channels you are currently recording. If you try to record three programmes which air at the same time, a conflict recording message will pop up on screen. It will ask you to: Delete one or more programmes
The first on-screen message gives you the option to delete the programme/s that you do not wish to record.
Recordings on your eir Vision box are stored in My Recordings. Within My Recordings, your recordings are stored in 2 places - Series Recordings and Recordings.
Series Recordings contain a folder for each series that you’ve recorded using the green button on your remote. Click on a folder to see all of the episodes recorded for that Series. If you don’t see your recording in Series Recordings don’t worry, it’s most probably because your recording was a once off recording that’s stored in Recordings.
Recordings contain any recording you’ve created on a once off basis using the Rec (Record) button on your remote.
Yes you can on your eir Vision+ box but only up to the point where you began watching that programme.
Just press Play/Pause and when youíre ready to continue viewing from where you left off, all you need to do is press Play/Pause again.
If you want to go back to see something again, press Rewind. You can rewind back to the point at which you started watching the programme.
Pressing Fast-forward lets you skip ahead in a programme which youíve paused. Fast forwarding will automatically stop when it catches up with the live broadcast. A small panel will appear showing the playback information. This will tell you how far behind the live broadcast you are.
Yes, our engineer will help you set the Parental Control PIN for your box at the point of installation. If you wish to change the Parental Rating you have set go to Parental Control and enter your PIN. You can then select a new age rating for your eir Vision box. You can choose to set the age rating to G, PG, 12, 15 or 18.
If you require any help with setting this up after installation, please call our Technical Support team on 1890 260 260
Delete an entire series: To delete an entire series go to the Series Recording option in My recordings. Scroll to the series you’d like to delete and press the X button on your remote. Any future recordings for the series will continue to record and a new folder will be created the next time a recording takes place. If you would like to delete future recordings of the series go to the 'Scheduled Recordings' option and delete the series.
Delete a single recording: If you’re deleting an episode from a series select the recording within the series you would like to delete using the left and right arrows on your remote and press 'X'. If you want to delete a once-off recording go to the “recordings” section, scroll to the recording you would like to delete and press 'X' on your remote.
If your remote is not working correctly ensure you have proper line-of-sight between the remote and the eir Vision box and check the batteries by replacing with new ones. If you continue to have problems contact our eir care team .
Some of convenient features of your eir Vision+ box are the ability to record, play, pause and rewind live TV. ĎSeries linkí allows you to record an entire season of shows at the touch of a button. You can store up to 375 hours of recording material on your eir Vision hard drive. And you can select programme reminders for the shows you donít want to miss.
Visit the eir Vision homepage to see our range of channels and much more!
If the box is malfunctioning, in most cases we are able to resolve the issue - call our technical support team on 1890 260 260. Only in rare occasions will your eir Vision box need to be replaced, and in those circumstances you will unfortunately lose your recordings.
Disposing of Waste Electrical Electronic Equipment (WEEE) and Batteries:
WEEE (Waste Electrical Electronic Equipment) disposed of to landfill, incinerated or recovered without any pre-treatment has potentially serious consequences for the environment and human health.
How will I know if my phone is a WEEE product?
You will find a crossed out wheeled bin symbol on the base of the product. The symbol means that the equipment should not be disposed of with general household waste.
Waste Electrical and Electronic Equipment (WEEE) must never be placed in any of your household wheelie bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. Local authority civic amenity facilities also take back WEEE free of charge. WEEE recycling is free.
There is no disposal charge for end of life WEEE returned to eir or deposited at civic amenity sites. eir will accept old products on a one for one basis (must be equivalent type and have fulfilled the same function).
Waste batteries must never be placed in your waste disposal or recycling bins. There is a bin for small batteries in your local store. Battery recycling is free.
Play your part by:
Not disposing of WEEE or batteries with your general household waste.
Bringing your old set top box to your local civil amenity site at end of life for recycling or alternatively you can return it free of charge by following the returns process included with the product information pack.
To watch eir Sport on your TV through your set top box, simply select the appropriate channel in your programme guide. If you are an eir Vision customer, the channels will automatically appear in your listing. If you are a Sky TV customer, you will need to provide details of your viewing card in order to view eir Sport on your set top box. For more information on how to do this, please click here.
To watch eir Sport online there are two options:
To watch eir Sport on your laptop or PC, click here to log in.
Download the eir Sport app for Android from the Google Play Store or the iOS app from the Apple App Store.