eir Vision Go FAQs

eir Vision Go is a streaming service that gives you access to up to 50 TV channels live on up to 2 registered devices (e.g. Smartphone and tablet) at no extra cost provided you're an eir Vision customer. You can watch live TV on both registered devices at the same time.

eir Vision Go is available to all eir Vision customers free of charge.

The number of channels available on eir Vision Go depends on your eir Vision subscription. Not all channels will be available due to content restrictions by providers. The full channel list available for eir Vision Go can be found here.

Currently eir Vision Go can be used on iPhones & iPads, Android Smartphones & Tablets and on Windows and Mac computers.
If you're using a smartphone or tablet, you will also need to download the eir Vision Go app. You can do so by clicking here or via the Apple App Store or the Google Play Store.*

*iOS 7 and Android 4.1 or later.

You can register up to 2 devices. You can swap one of these once per calendar month.

For information on how to do that please click here.

You can use eir Vision Go anywhere in the Republic of Ireland.

eir Vision Go uses the same login details as My eir. If you haven't registered on My eir yet you can do so here. Please note that you'll need your eir phone and account numbers to register which you will find at the top of your bill.

Once registered enter your My eir login details in the eir Vision Go App.

You need to log in with your My eir email and password to access eir Vision Go. If you haven't registered on My eir yet you can do so here. 

You can set 'Remember Me' on your device which will remember your login credentials for a maximum period of 30 days. You will need to revalidate your credentials every 30 days.

You can use eir Vision Go on up to 2 devices. Simply log in on the device you wish to use and it'll register automatically.

• Ensure you're logged in to the eir Vision Go App or website
• Open 'Settings'
• Switch Parental Control to On
• Enter 4 digit PIN
• Confirm 4 digit PIN
• Click OK

Please note the eir Vision Go PIN can be different from your eir Vision box PIN

• Ensure you're logged in to the eir Vision Go App or website
• Open 'Settings'
• Click Change PIN
• Enter current 4 digit PIN
• Enter new 4 digit PIN
• Confirm 4 digit PIN
• Click OK

• Ensure you're logged in to the eir Vision Go App or website
• Open 'Settings'
• Click Reset PIN
• Enter Email/Password
• Enter new 4 digit PIN
• Confirm 4 digit PIN
• Click OK

You can swap one of your registered devices once per calendar month.
This can be done in 5 easy steps:

• Log in to the eir Vision Go App or website on the new device you want to register
• Click 'Settings' and choose 'Device Management'
• Select the device you no longer need
• Click on 'Remove device' option
• Choose '+' symbol to login and register your new device.

If you have registered the device by mistake please contact our Technical Support team on 1890 260260 who will be able to help you. Alternatively, chat to an agent now.

To enable Parental Control please follow these steps:

• Ensure you're logged in to the eir Vision Go App or website
• Open 'Settings'
• Switch Parental Control to 'On'
• Enter your 4 digit eir Vision Go PIN

Please note that after enabling Parental Control all content rated 15 and above will require a PIN to view the content.

• Click the 'Search' in the top right hand corner.
• Enter the name of the title you're looking for
• Search results will be presented by date/time and channel
• If the program is currently on, a 'Watch Now' option will be presented

Some channels such as TG4, Cula 4, History Channel, Lifetime, C1 and At The Races can only be watched at home while connected to your eir Fibre. In addition to this, some programmes are not available on eir Vision Go due to content restrctions by service providers. These will be greyed out in the programme guide.

Currently it is not possible to record programmes from your eir Vision Go service.

eir Mobile and Meteor customers can stream live TV over 3G/4G and it won't eat into your data allowance. ISP and data charges apply for other providers when not connected to WiFi.

eir Vision Go uses your My eir details to login. If you have forgotten your My eir password and need to reset it you can use the Forgotten password option, or if you already know your password and simply wish to change it you can login to My eir and select the change password option.

You can reset your password using the Forgotten Password option for My eir.

You can reset your email address using the Forgotten email address option for My eir.

Please contact our Technical Support department on 1890 260 260 and they will suspend your eir Vision Go account on your request.

Please note that if you suspend your account you won't be able to watch TV on any of your registered devices.
If your eir Vision Go account was suspended at your request and you would like to reactivate it, please contact our Technical Support Department on 1890 260 260.

To reset your PIN please go to the settings on the eir Vision Go app or website and choose "Reset PIN"

Our terms and conditions can be viewed here.

eir Vision Go and eir Sport run on Microsoft Silverlight which does not support Google Chrome, Firefox (v52 and above) or Microsoft Edge. To access eir Vision Go or eir Sport, we recommend using Internet Explorer 11 or Safari for Mac.

Internet Explorer 11 – Download
Safari (for Mac) - Download

If there is a blank area displayed where the player should be, it is likely that Microsoft Silverlight has not been installed. You should be offered the option to install it or you can download it here - Download Microsoft Silverlight

Please note that eir Vision Go is not supported on Google Chrome or Microsoft Edge browsers.

Buffering may occur due to insufficient internet speed. The minimum required speed to use eir Vision Go depends on your device. You can check minimum speed requirement by clicking here

• We recommend you to check your connection speed using a speed test
• If you're connected to 3G or 4G please try to connect to a WiFi network

Some programmes are only available to watch on your home WiFi network. Click here for a full list of channels and their availability.

Due to contractual obligations and to ensure content protection, eir Vision Go can't be used on these devices.