Terms and conditions

Where can I find your terms and conditions?

Signing up

Who can register for eir Movies?

How do I register for eir Movies?

How do I activate my eir Movies account?

Can I browse the film store without registering?

Can I watch a film without registering?

Is there a contract or subscription?

Is there a fee to join the service?

I live outside Ireland - can I register for your service?

Managing my account

How do I change my password?

How do I change my email address?

I have forgotten my username, what should I do?

I have forgotten my password, what do I do?

I have forgotten the PIN for my eir Vision box, what do I do?

How do I suspend my account?

How do I close my account?

My account has been suspended. What can I do?

How do I watch eir Movies on my Computer or Mobile device?

Billing support

How can I pay for my films?

When do I have to pay for the film I want to watch?

How soon can I start watching a film after I have bought it?

I have been charged for something I have not bought

Can I browse the site without paying?

How much does it cost to watch a film?

Once Iíve paid for a film, can I watch it more than once?

If I donít like the film and stop watching it, do I still have to pay for it?

I chose to watch online but didnít have enough bandwidth and want a refund

I have been billed for your service but I havenít registered with you, what should I do?