If you have purchased your phone from eir and you need a replacement you will need to contact us. If you have purchased your phone elsewhere you will need to contact the manufacturer directly.
If you're using a cordlessphone:
Check if your phone is charged. If it is not, recharge it or replace the battery - refer to your product user guide for specific instructions for your handset. Once your phone is recharged try the line again.
Is there interference on the line? The base ideally needs to be placed away from large metal items such as fridge-freezers, microwave ovens, etc. The distance between the base and handset is obscured by as few walls as possible. The base should be placed away from other electrical/electronic equipment, eg, PCs, TV, etc.
Remove all other connections (e.g. extension cables, phones, tv boxes, game consoles etc) as these may cause potential problems on the telephone line.
If you're using a cordedphone, ensure the telephone lead is securely plugged directly into the telephone socket and the handset is connected to the phone itself. If you're using a cordlessphone, ensure the telephone lead is securely plugged directly into the telephone socket and that is also connected to the base of the phone.
If you want to be sure there is no problem with your handset please retry with a different one (if you don't have a spare one you could take your phone to a friend or neighbours and try it in their socket).
Have you set up call forwarding?To cancel call forwarding completely: