Welcome to My eir and Webmail Support

eircom has changed to eir to reflect a new era on our network.

We have changed. The way we look and project ourselves into the world has changed. eir is here to meet your changing needs and we’re delighted to welcome you to an exciting time in the history of our brand. So what will this mean for our customers?

At home, on the go, in the office, we aim to make things easier with 24/7 tech support; longer opening hours and an improved customer experience. Everything we do is built around you.

In terms of day to day things will continue to work as they always do – your hardware does not need to change, your bill and offers remain the same. Our change is simply in the commitment we make to you and we can’t wait for you to experience it.

No, your email address will remain the same. Login to Webmail

Your bill will arrive on the same date. We’ve added our new name and logo but the detail of your bill will be the exact same as it was before.

Yes, you can continue to contact us in all of the same ways. You can choose the most convenient way to talk to us through our contact us page.

No, your contract or your plan have not changed and remain the same.

No, rest assured that your terms and conditions as well as your contract all remain the same.

No, nothing changes in relation to your number, contract or plan.

Yes, Our customer care departments are still based in Dublin and Cork.

My eircom has changed to My eir. Log in to My eir now or download the My eir app from the Apple app store or Google Play. You can continue to My eir to My eir using the email address and password you’ve always used. If you haven’t registered before it takes two seconds, you’ll just need your account number and landline number from the top of your bill.

Due to recent changes to our website, webmail users may be prompted for their password.

Webmail users should reset your password to regain access to their account.

However, in the event that there are no security questions set on your account, you will need to speak to a member of our Technical Support team on 1890 260 260 to complete a verification process. Once you have regained access to your account, please remember to set security questions to prevent having to call in future instances.

Alternatively you may be able retrieve your password from your browser and should try the following steps before requesting a password reset:

For Chrome Users:

Click the icon with three parallel bars (Hamburger icon), then Settings. Scroll to the bottom of the Settings page and click Show Advanced Settings. Scroll down to Passwords and Forms and you'll see a link to Manage Passwords. Clicking this link will give you a list of saved passwords and clicking on any link will reveal the password.

For Firefox Users:

Access Options, whether through the orange button, Tools or the icon with three parallel bars (Hamburger Icon). Within options, go to Security. There is a list of saved passwords there which can be viewed.

For IE 10+ Users:

Please navigate to Settings, Internet Options, Content, Settings (beside auto-complete). Then Expand the webmail URL and click on show.

1. Go to the webmail log in page and click on the Forgot or Change Password link
2. Choose Change your Password and follow the instructions

1. Go to the webmail log in page and click on the Forgot or Change Password link
2. Click on the Reset a forgotten password link and follow the instructions

If you see a message on screen advising that your account does not contain enough security detail to change your password and you are an eir customer please contact us. If you are not an eir customer please follow the webmail password retrieval instructions for non-eir customers.

You can access your email from the browser on your mobile by clicking on the mobile link on the webmail log in page.

For instructions on how to set up email on your phone, please choose your handset here.

Click here to visit the webmail login page. Enter your username and password before selecting "Login."

It's very easy to set up an account, simply follow these steps:

1. Go to the webmail log in page and click on the sign-up button
2. eir Mobile customers: click the sign-up link in the eir Mobile customer section
   Broadband customers: click the sign-up link in the eir broadband customer section
3. Enter your account details and click the 'continue' button
4. Enter your name and address and click on the 'continue' button
5. Enter the email address and password you would like
   Please take time to complete the alternative questions with something you will remember. We won't be able to reset your password without them
6. Review the terms and conditions. If you are happy to agree to them check the tick box and click the 'continue' button

Please note that webmail is a service we provide for our Broadband and eir Mobile customers only. Your account will be set up immediately for you to use.

Are you accessing your emails through an email client (e.g. Outlook/Mac Mail)? Please note that outgoing emails sent through this method will only send when your WiFi device is connected to an eir WiFi connection. Outside of an eir WiFi connection, you will need to edit the "Outgoing Mail server" to the outgoing mail server of the internet provider you're connecting to.

Note – eir Mobile and Meteor do not have an outgoing mail server. We recommend accessing your Webmail account using our mobile site outside of an eir WiFi connection.

It's possible some emails are being picked up as spam. Check your "Junk" folder. You can then choose to move the email to your inbox by selecting the email and clicking the "Not Spam" option.

Your webmail can be accessed from any device connected to an Irish network using the following details.
Incoming Mail
Server:
webmail.eircom.net
Server Type:
IMAP
Port Number:
993
Security Settings:
SSL/TLS
Outgoing Mail
Emails can only be sent via mail1.eircom.net if your PC/device is attached to an eir network. If you are using another provider to connect your device to the internet you will need to use their outgoing mail servers.
Server:
mail1.eircom.net
Server Type:
SMTP
Port Number:
25
Sign in required?
No
Security Settings:
None

When logged in to Webmail, select the Preferences tab on the top of the page, before selecting Signatures on the left hand side.

By default, your Webmail is set to exclude spam from any search results. However if you would like to change this setting, log-in to Webmail and go to the Preferences option at the top of the page. Then under your Searches settings in the General tab you'll see the option to include spam in your search items.

When logged in to Webmail, select the Preferences option at the top of the page, before selecting General on the left hand side. You'll then be able to update your language preference under the Time Zone and Language section.

You can do this by setting up a "task". When logged into Webmail, open your Calendar and select "New task" from the dropdown menu. You can set a reminder when saving the information about the task.

When logged in to Webmail Select "Address Book". Your Webmail account automatically stores contacts you've chosen to save along with any you've emailed. Choose the list you'd like to manage and click "edit" or "delete" as appropriate. To add a new contact click "New" and select the option from the dropdown menu.

After selecting "New Message" you will see an "Attach" button under the To, CC and Subject titles on the left hand side. Select "Attach" and select the relevant file from your computer.

Please note: The total size limit allowed (i.e. the total size allowed regardless of the number of attachments) per email is 24MB. If you're sending a PowerPoint with a lot of imagery in it we recommend you select the option to "Compress Pictures" in the format section which will reduce the size of the images featured.

When composing your message, select “Options” and "Request Read Receipt".

No, your email address will not change and will remain @eircom.net

To change your password select 'Change password' at the bottom left hand side of the screen once you are logged in.

1.Enter a new password
2.Confirm password
3.Click 'Change password'

If you have forgotten your password, you can reset it by selecting the Forgot password? option on the login page. Return to the My eir login page.

Select Forgot email address on the login page. Enter your account number, telephone number and submit. The email address that you registered with will then be displayed on screen.

Return to Login

There could be a number of reasons why you are experiencing a problem.

You may have entered an incorrect email address or password or your account may have been suspended.
Try entering your details again. If you continue experiencing problems please contact our eir care team .

Forgotten password?
If you have forgotten your password, you can request a password reset.

Forgotten email?
If you have the forgotten the email address you have used to register, you can request a reminder.

Return to Login

You can do this in the Manage Your Account section on the homepage of My eir after logging in.

My eir allows you to manage, monitor and control your billing from start to finish.

Billing:

Our billing analysis tools allow you to see exactly what you're paying for each month. You can pay a bill by credit or debit card, set up or turn off Paperless Billing and manage your Direct Debit payments.

You can see up to twelve months of bills in My eir so it's easy to reprint a bill. This feature is dependent on when you registered for My eir (for example if you registered for My eir 3 months ago, you will be able to see your last 3 monthly bills).

You can also view your balance and check your broadband usage.

Mobile
If you’re availing of mobile as part of your eir bundle (i.e. you get one bill for all of your services) you can carry out a number of extra functions online. You can:

• Send 400 Webtexts per mobile per month (100 internationally)
• Check Upgrade eligibility
• View unbilled usage
• Get your PIN/PUK
• Check whether you’re set up for a number of services - including roaming and international calls.

Yes you can. Simply login to My eir and select 'Add an account' on the top left hand side of the screen. You can add several different accounts here and view them all online.

My eir is available to all existing eir customers, eir Mobile customers with an 8 digit account number and business customers with up to 50 lines.

To register for My eir you will need:

• Your account number
• An email address
• Your telephone number OR your broadband reference number (for Broadband only customers)

The broadband reference number can be found either on the top right of your bill, or in the text message you received when your line activated.

Click here to register.

Some mobile customers will also be asked for the PIN which was supplied on the welcome pack. If you have misplaced your PIN, please chat to an agent who will be able to help you.

If you are already registered for My eir, simply use your My eir login details to log in to eir Sport. If you’re not already registered, click here to register for My eir.

Your PIN will be printed on your original starter pack. If you no longer have this, click here to contact our customer care team.

The My eir app is our award winning app which puts you in full control of your eir account so that you can:

• Access your account anywhere
• Pay your bill securely at any time
• Get instant access to our support information
• Switch to Paperless Billing
• View your account balance
• Sign up to Direct Debit
• Change your TV PIN
• Send up to 400 web texts, view your PIN & PUK codes

eir customers using an iPhone or Android handset can download the My eir app now. If you haven't registered for My eir previously you can register on the app using your account number and landline. If you do not have a telephone number, you can use the reference number located on the top of your bill, or use your mobile number if your mobile number is part of your eir bill.

eir customers using an iPhone or android handset can download the My eir app.

No, the My eir App is free, but bear in mind there is a data cost involved in downloading it. For that reason we recommend downloading the App when connected to WiFi.

eir customers using an iPhone or android handset can download the My eir app for free here

Yes you can. However if you are using data roaming rather than WiFi, you will incur data roaming charges.

View our roaming rates.

You'll need to register for My eir to be able to use the My eir App.  If you haven't registered for My eir previously you can register on the app using your account number and phone number. If you do not have a telephone number, you can use the reference number located on the top of your bill, or use your mobile number if your mobile number is part of your eir bill. 

For further help and support Live chat with a member of our eir care team online.