There could be a number of reasons why you are experiencing a problem.
You may have entered an incorrect email address or password or your account may have been suspended.
Try entering your details again. If you continue experiencing problems please contact our eir care team .
My eir allows you to manage, monitor and control your billing from start to finish.
Our billing analysis tools allow you to see exactly what you're paying for each month. You can pay a bill by credit or debit card, set up or turn off Paperless Billing and manage your Direct Debit payments.
You can see up to twelve months of bills in My eir so it's easy to reprint a bill. This feature is dependent on when you registered for My eir (for example if you registered for My eir 3 months ago, you will be able to see your last 3 monthly bills).
You can also view your balance and check your broadband usage.
If youíre availing of mobile as part of your eir bundle (i.e. you get one bill for all of your services) you can carry out a number of extra functions online. You can:
Send 400 Webtexts per mobile per month (100 internationally)
Check Upgrade eligibility
View unbilled usage
Get your PIN/PUK
Check whether youíre set up for a number of services - including roaming and international calls.
The My eir app is our award winning app which puts you in full control of your eir account so that you can:
Access your account anywhere
Pay your bill securely at any time
Get instant access to our support information
Switch to Paperless Billing
View your account balance
Sign up to Direct Debit
Change your TV PIN
Send up to 400 web texts, view your PIN & PUK codes
eir customers using an iPhone or Android handset can download the My eir app now. If you haven't registered for My eir previously you can register on the app using your account number and landline. If you do not have a telephone number, you can use the reference number located on the top of your bill, or use your mobile number if your mobile number is part of your eir bill.
You'll need to register for My eir to be able to use the My eir App. If you haven't registered for My eir previously you can register on the app using your account number and phone number. If you do not have a telephone number, you can use the reference number located on the top of your bill, or use your mobile number if your mobile number is part of your eir bill.
For further help and support Live chat with a member of our eir care team online.