My eir FAQs

To change your password select 'Change password' at the bottom left hand side of the screen once you are logged in.

1.Enter a new password
2.Confirm password
3.Click 'Change password'

If you have forgotten your password, you can reset it by selecting the Forgot password? option on the login page. Return to the My eir login page.

Select Forgot email address on the login page. Enter your account number, telephone number and submit. The email address that you registered with will then be displayed on screen.

Return to Login

There could be a number of reasons why you are experiencing a problem.

You may have entered an incorrect email address or password or your account may have been suspended.
Try entering your details again. If you continue experiencing problems please contact our eir care team .

Forgotten password?
If you have forgotten your password, you can request a password reset.

Forgotten email?
If you have the forgotten the email address you have used to register, you can request a reminder.

Return to Login

You can do this in the Manage Your Account section on the homepage of My eir after logging in.

My eir allows you to manage, monitor and control your billing from start to finish.

Billing:

Our billing analysis tools allow you to see exactly what you're paying for each month. You can pay a bill by credit or debit card, set up or turn off Paperless Billing and manage your Direct Debit payments.

You can see up to twelve months of bills in My eir so it's easy to reprint a bill. This feature is dependent on when you registered for My eir (for example if you registered for My eir 3 months ago, you will be able to see your last 3 monthly bills).

You can also view your balance and check your broadband usage.

Mobile
If you’re availing of mobile as part of your eir bundle (i.e. you get one bill for all of your services) you can carry out a number of extra functions online. You can:

• Send 400 Webtexts per mobile per month (100 internationally)
• Check Upgrade eligibility
• View unbilled usage
• Get your PIN/PUK
• Check whether you’re set up for a number of services - including roaming and international calls.

Yes you can. Simply login to My eir and select 'Add an account' on the top left hand side of the screen. You can add several different accounts here and view them all online.

My eir is available to all existing eir customers, eir Mobile customers with an 8 digit account number and business customers with up to 50 lines.

To register for My eir you will need:

• Your account number
• An email address
• Your telephone number OR your broadband reference number (for Broadband only customers)

The broadband reference number can be found either on the top right of your bill, or in the text message you received when your line activated.

Click here to register.

Some mobile customers will also be asked for the PIN which was supplied on the welcome pack. If you have misplaced your PIN, please chat to an agent who will be able to help you.

If you are already registered for My eir, simply use your My eir login details to log in to eir Sport. If you’re not already registered, click here to register for My eir.

Your PIN will be printed on your original starter pack. If you no longer have this, click here to contact our customer care team.

The My eir app is our award winning app which puts you in full control of your eir account so that you can:

• Access your account anywhere
• Pay your bill securely at any time
• Get instant access to our support information
• Switch to Paperless Billing
• View your account balance
• Sign up to Direct Debit
• Change your TV PIN
• Send up to 400 web texts, view your PIN & PUK codes

eir customers using an iPhone or Android handset can download the My eir app now. If you haven't registered for My eir previously you can register on the app using your account number and landline. If you do not have a telephone number, you can use the reference number located on the top of your bill, or use your mobile number if your mobile number is part of your eir bill.

eir customers using an iPhone or android handset can download the My eir app.

No, the My eir App is free, but bear in mind there is a data cost involved in downloading it. For that reason we recommend downloading the App when connected to WiFi.

eir customers using an iPhone or android handset can download the My eir app for free here

Yes you can. However if you are using data roaming rather than WiFi, you will incur data roaming charges.

View our roaming rates.

You'll need to register for My eir to be able to use the My eir App.  If you haven't registered for My eir previously you can register on the app using your account number and phone number. If you do not have a telephone number, you can use the reference number located on the top of your bill, or use your mobile number if your mobile number is part of your eir bill. 

For further help and support Live chat with a member of our eir care team online.