To activate your sim card, simply place it in the handset and switch it on. If you wish to keep an existing number from a previous provider, you can port this number over by using webchat or calling eir Mobile customer care
Before you can send or receive picture messages, check the following:
Please ensure you have an active data connection - eg 3G or 4G displayed on the top of your mobile screen.
Try to send a picture message from your phone, you will get an error message if it has not worked.
Ensure that your MMS settings are correct
Name: eir Mobile MMS APN: mms.eir.ie Authentication: None Home Page: http://mms.eir.ie Data Bearer: Packet Data Network Type: IPv4 Proxy Server ID: 010.085.085.085 Proxy Port Number: 8799 Username: my Password: mms
Call waiting is a convenient service that tells you if someone is trying to get through to you if you are on another call. You will see the name and number of the person trying to get through displayed on your screen and you will be given the option to hang up the first call and answer the second. You can also put the first call on hold while you answer the second call or you can ignore the incoming call completely.
To turn on Call Waiting
Simply dial *43# and press call on your phone
To turn off Call Waiting
Simply dial #43# and press call on your phone
You can divert calls to your voicemail to another Irish phone number. This means that a friend can call you on your mobile number and you can answer on another phone. Your phone can be set up to divert calls to your voicemail if they are unanswered. This function is free of charge, however, calls diverted to another phone are charged at normal phone call costs
Depending on your make / model of phone, the full range of options for call diverting are;
Divert all Voice Calls
Divert if busy
Divert if not answered
Divert if out of reach
Divert if not available
Divert all fax calls
Divert all data calls
Cancel all diverts
As explained above, you can either choose to divert to your voicemail directly, or to another Irish Number.
If you’ve bought a phone from us on the eir or eir Mobile website, in store or over the phone from us in the last 21 days you can avail of insurance with us.
Simply bring your receipt/proof of purchase in store and we’ll do the rest. If you want to insure your phone and it’s gone outside of the 21 days since you bought your phone you can contact Mobile Cover directly to enquire about insurance on 1890 212 555.
If your handset is locked to your previous provider, you will need to request an unlocking code from them. They will probably ask you for your "IMEI" number which can be obtained by dialling *#06# into your handset keypad.