If you are having problems connecting to the Internet, please check the following:
If you are a pre pay customer – have you topped up your account?
Check you have sufficient coverage by checking the number of bars on the signal bar which is located in the middle of the Broadband Manager Screen.
Your computer is switched on and had finished starting up
Your device is correctly plugged into the USB port
Your SIM is inserted correctly into the device
Check your antivirus software or firewall software is not interfering with your connection. You may need to switch it off when installing the broadband device or click 'allow' for the software to connect to the Internet when prompted.