Mobile Broadband

Follow these simple steps to get connected to the internet using a mobile broadband device.

Steps to set-up a stick modem:

1. Open your broadband SIM pack
2. Insert this SIM into your modem
3. Next, plug your stick modem into your PC/Laptop
4. Then, click on the icon that has automatically installed on your desktop. This will open the page you use to connect to the internet.
   Note, you can also reach this page by opening your browser, typing 192.168.8.1 (or 192.168.1.1 if using one of our older devices) into the address bar and pressing enter.
   
5. Finally, click connect

That’s it – you should be up and running!

Steps to set-up a WiFi hotspot:

1. Pop your broadband SIM into your WiFi hotspot and power it on
2. On the device you wish to connect to the internet (e.g. your laptop, tablet, phone),open the wireless / WiFi connection settings, then select your WiFi hotspot’s username (located on the back of your hotspot)
3. Input your WiFi security key (the 8 digit password located alongside your hotspot username) and press ok

That’s it – you should be up and running!

Any issues? Check out our troubleshooting FAQ

Your broadband allowance refreshes at midnight of your assigned bill day. You’ll find this date on your bill or the connection leaflet you received when you purchased your service.

Don’t worry – it’s easy to keep tabs of your broadband spend. Login/Register for My eir to review your usage as and when you need to.

Did you know? 

We help you keep tabs of your usage. You’ll receive an SMS alert should you reach 80% of your allowance, and another at 100%. To review these messages, simply click on the mobile broadband

If using a stick modem: click on the mobile broadband icon on your device’s dashboard
If using one of our WiFi hotspot devices:

• Open your browser, type 192.168.8.1 (or 192.168.1.1 if using one of our older devices) into the address bar and press enter
• Click “SMS”
• Then select “new Message”,
• In the “content field” type in “MBB balance”
• In the Recipients field enter 50104
• Click “Send”

This is a free text message to send. We will text you back your balance for free

You can top up anytime using our online top up service. This allows you to either use our one time top up service or create a top up account.

Make sure to buy a top up pass after topping up. Top up passes give you a chunk of data at discounted rates but must be used over a set-period.

 You’ll see the option to buy a pass when you attempt to connect to the internet.

Yes, you can. Simply click on the mobile broadband icon on your device’s dashboard or login directly to this page by opening your browser, typing 192.168.8.1 (or 192.168.1.1 if using one of our older devices) into the address bar and pressing enter.

Then select “SMS”. Enter the username and password (enter “admin” for both) and select “New Message”.

Bear in mind there is a cost for sending a text off of your modem’s software:

• Sending an SMS if you’re on Bill Pay is 9c
• The cost of sending an international text is 15c

Yes, but you’ll need it set –up by a member of our customer care team. A deposit or pre-payment may be required.

Note: roaming charges vary per destination. Check out our roaming rates before travel.

This number is easy to find this and important should you have a query for customer care. There are two ways to find this:

1. This number is featured on your SIM pack
2. You can also access it through the page you use to connect to the internet:
   • Click on the mobile broadband icon on your device’s dashboard
   • OR login directly to this page by opening your browser, typing 192.168.8.1 (or 192.168.1.1 if using one of our older devices) into the address bar and pressing enter

Then select tools/diagnostics> SIM > Own number

If you’re having trouble connecting to the internet using your mobile broadband device check the following:

• Check your coverage: The signal bar will indicate the strength of network coverage available where you are located. If you have an eir phone: check if your phone is picking up any coverage
• Check your SIM and device are connected properly:
  • Ensure your device is correctly plugged into the USB port
  • Ensure your SIM is inserted correctly into the device
• Check your Software: Your antivirus or firewall software may be interfering with your connection. You may need to switch it off when installing the broadband device or click 'allow' for the software to connect to the Internet when prompted
• If using our WiFi Hotspot device, the following elements can impact your WiFi service:
  • Distance from hotspot: Try moving closer to the hotspot – or move your WiFi hotspot to different locations to see if your signal improves
  • Other users: other users running heavy applications can slow your WiFi down
  • Signal:
    • Your WiFi signal may blocked by thick walls or ceilings, large metallic surfaces, mirrors or refrigerators
    • Your signal may be suffering interference from other WiFi devices such as: baby monitors, cordless phones or TV senders. We recommend moving your hotspot 2-3 feet away from these objects to improve your connection

If you have checked all of these issues and are still experiencing problems, please contact our customer care team

You can manage your mobile broadband settings (including WiFi password, channel and network type) via the page you use to connect to the internet. You get to this page one of two ways:

• Click on the mobile broadband icon on your device’s dashboard
• OR login directly to this page by opening your browser, typing 192.168.8.1 (or 192.168.1.1 if using one of our older devices) into the address bar and pressing enter.

Then select settings. Enter the username and password (use “admin” for both).

If you regularly access the internet we recommend you use a pass. A pass will give you a chunk of data to use over a set preiod of time at discounted rates. Click here to see our passes.

You can buy a pass for your mobile broadband through the 'Broadband To Go' screen which pops up when you open a browser using your eir mobile broadband.

Yes you can browse without a pass, however you will be charged per MB used. Click here to view our charges.