Getting Started

Can I keep my existing number?

How do I set up voicemail?

How do I activate my phone / SIM?

Can I send / receive picture messages (MMS)?

How do I set up call waiting?

How do I set up email on my phone?

How do I set up call diverts?

How do I move my contacts to my new phone?

When will I receive my order?

Can I insure my phone?

Can I change my payment due date?

How do I unlock my handset?

How do I move my contacts from a standard SIM to a micro SIM?

Phone Services

How do I set up my voicemail?

How can I get my PIN?

How can I get my PUK?

Can I send / receive picture messages (MMS)?

How do I set up call waiting?

Can I use premium rate services?

How do I set up call diverts?

How do I send a "ring me" text?

How do I bar international calls on my account?

Can I send free Web Texts?

Where can I find my account number?

How do I cancel my contract?

How do I opt in or out of an add on?

How do I change an Add-On?

How do I cancel an Add-On?

Do More

My phone is locked - how do I get my PUK code?

Can I upgrade or downgrade my eir Mobile plan?

How do I check my data usage?

How can I view details of my bill?

How can I alter my service status?

How do I set up roaming?

What should I be aware of when disposing of my phone?

How do I get an unlocking code?

How do I change my PIN?

eir Mobile and the environment

What add ons are available to me?

Will watching eir Sport online or through the app affect my usage?

How can I check if I'm eligible for an upgrade?

Why is my account locked?

Problem Solving

What do I do if my phone / broadband device is broken?

How do I replace my SIM?

My phone's lost / stolen - what do I do?

How do I return my phone?

There are charges on my bill for text messages from 5 digit numbers?

How do I check my internet settings?

I'm having difficulty accessing email what can I do?

I'm having problems sending texts?

I'm having problems receiving texts?

I'm having problems making calls?

I'm having problems receiving calls?

How do I call eir care from an alternative phone?

My phone is locked - how do I get my PUK code?

Disposing of your phone and WEEE (Waste Electrical Electronic Equipment)

Why can’t I get service on my phone?

Why can't I make an international call?

Prepay & topping up

How can I top up my eir Mobile phone or mobile broadband account?

How can I top up when abroad?

How much does it cost to call customer care?

Top Up to activate my current offer

When will my Pre-Pay offer activate?

How do I check my balance?

How do I change my price plan?

What are the international call and text rates?

How does the IOU service work?

How do I buy an Add on?

Do you have a fair usage policy?

Add ons

How do Add-Ons work?

When is an add-on applied to my account and how am I charged?

How do I cancel an add-on?

Changing an add-on

Data pricing information