Getting Started

Can I keep my existing number?

How do I set up voicemail?

How do I activate my phone / SIM?

Can I send / receive picture messages (MMS)?

How do I set up call waiting?

How do I set up email on my phone?

How do I set up call diverts?

How do I move my contacts to my new phone?

When will I receive my order?

Can I insure my phone?

Can I change my payment due date?

Phone Services

How do I set up my voicemail?

Where can I get my PIN?

Where can I get my PUK number?

Can I send / receive picture messages (MMS)?

How do I set up call waiting?

Can I use premium rate services?

How do I set up call diverts?

How do I send a "ring me" text?

How do I bar international calls on my account?

Can I send free Web Texts?

Do More

My phone is locked - how do I get my PUK code?

Can I upgrade or downgrade my eir Mobile plan?

How do I check my data usage?

How can I view details of my bill?

How can I alter my service status?

How do I set up roaming?

What should I be aware of when disposing of my phone?

How do I get an unlocking code?

How do I change my PIN?

eir Mobile and the environment

What add ons are available to me?

Will watching eir Sport online or through the app affect my usage?

Problem Solving

What do I do if my phone / broadband device is broken?

How do I replace my SIM?

My phone's lost / stolen - what do I do?

How do I return my phone?

There are charges on my bill for text messages from 5 digit numbers?

How do I check my internet settings?

I'm having difficulty accessing email what can I do?

I'm having problems sending texts?

I'm having problems receiving texts?

I'm having problems making calls?

I'm having problems receiving calls?

How do I call eir care from an alternative phone?

My phone is locked - how do I get my PUK code?

Disposing of your phone and WEEE (Waste Electrical Electronic Equipment)

Prepay & topping up

How can I top up my eir Mobile phone or mobile broadband account?

How can I top up when abroad?

How much does it cost to call customer care?

Top Up to activate my current offer

How do I schedule a top up?

When will my Pre-Pay offer activate?

How do I check my balance?

How do I change my price plan?

What are the international call and text rates?

How does the IOU service work?

How do I buy an Add on?

Add ons

How do Add-Ons work?

When is an add-on applied to my account and how am I charged?

How do I cancel an add-on?

Changing an add-on

Data pricing information