Mobile FAQs

Of course! Head over to our porting page, enter your details and we will get your number switched over. The switch can take anything up to 24 hours but is typically pretty instant.

Simply dial 171 and follow the instructions

To activate your sim card, simply place it in the handset and switch it on. If you wish to keep an existing number from a previous provider, you can port this number over by using webchat or calling eir Mobile customer care

Before you can send or receive picture messages, check the following:

Please ensure you have an active data connection - eg 3G or 4G displayed on the top of your mobile screen.
Try to send a picture message from your phone, you will get an error message if it has not worked.
Ensure that your MMS settings are correct

Name: eir Mobile MMS
APN: mms.eir.ie
Authentication: None
Home Page: http://mms.eir.ie
Data Bearer: Packet Data
Network Type: IPv4
Proxy Server ID: 010.085.085.085
Proxy Port Number: 8799
Username: my
Password: mms

If you are still having difficulties please contact our Eir Mobile Customer Care who will be happy to help.

Call waiting is a convenient service that tells you if someone is trying to get through to you if you are on another call. You will see the name and number of the person trying to get through displayed on your screen and you will be given the option to hang up the first call and answer the second. You can also put the first call on hold while you answer the second call or you can ignore the incoming call completely.

To turn on Call Waiting
Simply dial *43# and press call on your phone

To turn off Call Waiting
Simply dial #43# and press call on your phone

To set up email on your phone, please visit our smartphone help tool which will guide you through the process. Simply choose your handset from the selection available.

You can divert calls to your voicemail to another Irish phone number. This means that a friend can call you on your mobile number and you can answer on another phone. Your phone can be set up to divert calls to your voicemail if they are unanswered. This function is free of charge, however, calls diverted to another phone are charged at normal phone call costs

Options:

Depending on your make / model of phone, the full range of options for call diverting are;
Divert all Voice Calls
Divert if busy
Divert if not answered
Divert if out of reach
Divert if not available
Divert all fax calls
Divert all data calls
Cancel all diverts

As explained above, you can either choose to divert to your voicemail directly, or to another Irish Number.

If you need to move your contacts from your old phone to your new phone drop into any eir store and we will be delighted to help you.

You will have received an order confirmation email within 24 hours which will include an order tracking number. You can track your order with this tracking number here.

If your order has not been delivered within 4 working days from purchase, please contact our Eir care team with the order confirmation number you received from us by email.

If you’ve bought a phone from us on the eir or eir Mobile website, in store or over the phone from us in the last 21 days you can avail of insurance with us.

Simply bring your receipt/proof of purchase in store and we’ll do the rest. If you want to insure your phone and it’s gone outside of the 21 days since you bought your phone you can contact Mobile Cover directly to enquire about insurance on 1890 212 555.

No, the due dates form part of the contract.

If your handset is locked to your previous provider, you will need to request an unlocking code from them. They will probably ask you for your "IMEI" number which can be obtained by dialling *#06# into your handset keypad.

Feel free to pop into one of our eir stores where we will be happy to help.

For Bill Pay customers, simply dial 171 and follow the instructions
For Prepay customers, simply complete the following steps:

• Free text the word Mail to 50102 
• You will receive a text from us confirming that voicemail has been added to your account
• Then call 171 and follow the instructions

Note: To cancel your voicemail you will need to cancel your diverts.

Your PIN and PUK are located on the SIM pack you received when you joined.

If you have lost or forgotten your PIN, simply log into my eir to retrieve it.

Your PIN and PUK are located on the SIM pack you received when you joined. If you have lost or forgotten your PUK, simply log into my eir to retrieve it.

• If you have tried to send an MMS and received an error message, firstly ensure that your MMS settings are correct

- Name: eMobile MMS
- APN: mms.eircom.ie
- Authentication: None
- Home Page: http://mms.eircom.ie
- Data Bearer: Packet Data
- Network Type: IPv4
- Proxy Server ID: 010.085.085.085
- Proxy Port Number: 8799
- Username: my
- Password: mms

• Before you can receive a picture message, you first need to send one in order to activate the MMS functionality on your phone.

This will differ on different phone models.

To turn on Call Waiting

Simply dial *43# and press call on your phone

To turn off Call Waiting
Simply dial #43# and press call on your phone

You will need to contact our eir Care Team team to set this up. A deposit may be required to activate this service.

You can divert calls to your voicemail or to another Irish phone number. Your phone can be set up to divert calls to your voicemail if they are unanswered. This function is free of charge, however, calls diverted to another phone are charged at normal phone call costs.
To divert calls, please input the codes below and press the call button on your phone
X = Your mobile phone number

Swipe left or right to read the table content

OK I got it

Divert on when no answer	**61*+35385(5)XXXXXXX# - call
Divert on when not reachable	**62*+35385(5)XXXXXXX# - call
Divert when busy	**67*+35385(5)XXXXXXX# - call
To clear all diverts Set all configured diversions to number Unregister all configured call diversions Activate 'divert all calls' Deactivate 'divert all calls' Unregister 'divert all calls'	##002# - call **004*Phone Number# ##004# *21# #21# ##21#

Important: clearing all diverts will stop any calls being forwarded to Voicemail.

You can avail of eir Mobile's FREE "ring me" text service by texting the number of the person who you want to call you to 50001.

To bar international calls from your account simply text "Intl No" to 50046. You will then be unable to call international destinations from Ireland.

Yes, you can send up to 300 free eir Mobile Web Texts per month once you've registered your details with us.
If you receive a stand-alone eir Mobile bill, please register on My eir Mobile.
If your eir Mobile package is included as part of your eir bundle, register on My eir.

You can find your account number on the top right corner of your bill.

In order to cancel your contract you will need to give us one month's notice. If you cancel within your contract you will be liable for early cease charges. Click here to contact our customer.

Simply text the relevent code to opt in or out. See below links for the freetext codes.

Click here to see Prepay codes.

Click here to see Billpay codes.

Simply text the code of the new add on. See below links for the freetext codes.

Click here to see Prepay codes.

Click here to see Billpay codes.

Simple text the opt out code of the add on. See below links for the freetext codes:

Click here to see Prepay codes.

Click here to see Billpay codes.

If you have blocked a PIN which you use for extra security on your phone - e.g. to access text messages - you will need to contact the manufacturer of your handset.

If you have blocked the code your phone requests when you switch it on please follow the steps below:

Your PUK and original PIN code will be on your original SIM pack. If you do not have this, and you receive one bill for all of your services (for example - you have your mobile and broadband service on one bill) you will need to login to My eir to retrieve your PUK code.  Note - If your SIM card has changed since you availed of a bundled offering with us, your PUK code will not be up to date in My eir. You will need to retrieve your PUK code from the replacement SIM pack you received when changing your SIM. If you do not have this you will need to call into one of our stores to get a SIM change.

If in addition to your eir bill, you receive a separate bill for your mobile service from eir Mobile, you will need to login to My eir Mobile to retrieve your PUK.

If you wish to upgrade or downgrade your plan, you can do so by speaking to our webchat team or by calling eir Mobile customer care.

View Bill Pay plans
View Prepay plans

To track your usage of minutes, texts and data please log into my eir.

If you receive an eir Mobile bill for your mobile service you can view your bill in My eir Mobile.

If you have all of your services on one bill you can view your bill in My eir. My eir users can also download our handy My eir app to keep track of their usage on the go.

You can alter your service status (roaming/international calls/premium rate calls/mobile internet set-up) by chatting with a member of our eir care team here.

Note – only the account holder, or the contact with permission to make changes on the account may request this change.

After speaking with a member of our eir Mobile Customer Care, you will need to switch your phone on and off for any changes made to your service status to fully activate.

Bill pay customers

As of April 2013, new Bill Pay customers (excluding mobile broadband customers) are set up to roam automatically within 5 days of joining the network. If you joined after this date, you will need to call customer care or chat to an agent before you travel to ensure roaming is set up on your account.

Pay As You Go

You are automatically set up to roam in a number of key destinations. Check your destination to see if there's anything you need to do before you go.

Should you wish to disable your data while roaming, use our handy smartphone help tool to tell you how.

WEEE (Waste Electrical Electronic Equipment) disposed of to landfill, incinerated or recovered without any pre-treatment has potentially serious consequences for the environment and human health.

How will I know if my phone is a WEEE product?

You will find a crossed out wheeled bin symbol on the base of the product. The symbol means that the equipment should not be disposed of with general household waste.

Disposal:

Waste Electrical and Electronic Equipment (WEEE) must never be placed in any of your household wheelie bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. Local authority civic amenity facilities also take back WEEE free of charge. WEEE recycling is free.

There is no disposal charge for end of life WEEE returned to eir stores or deposited at civic amenity sites. eir will accept old products on a one for one basis (must be equivalent type and have fulfilled the same function).

There is no environmental management charge applied to mobile phones and accessories as eir have absorbed these recycling costs.

Waste batteries must never be placed in your waste disposal or recycling bins. There is a bin for small batteries in your local store. Battery recycling is free.

Play your part by:

• Not disposing of WEEE or batteries with your general household waste.
• Returning your old mobile phones or batteries to any eir store. (based on one for one, like for like basis, it must be equivalent type and  have fulfilled  the same function). You can identify a eir store in your area by clicking on this link.
• Bringing these waste products to your local civil amenity site at end of life for recycling or alternatively you can return your phone free of charge by following the returns process included with the product information pack.
• For a list of Civic Amenity sites accepting WEEE visit www.weeeireland.ie

Registration No IE 002090WB

In order to get an unlocking code for your eir Mobile handset, you must first meet the following criteria:
Pre Pay:

1. Handset must have been purchased a minimum of 14 days ago
2. Must have used a minimum of €120 credit
3. Handset must be registered to your account on My eir Mobile

Bill Pay

1. You must have paid more than €200 worth of bills OR 6 bills in total
2. Account must not be in arrears or suspended by credit management

If you meet the above criteria, simply call eir Customer Care. Please ensure you have your phone make and model to hand along with your IMEI number. You can get your IMEI number by dialling *#06# on your phone.

If you have your eir Mobile service as part of an eir bundle, log into My eir to change your PIN. If you receive a separate eir Mobile bill, log into My eir Mobile to change your PIN.

It is eir Mobile's aim to minimise the impact of our mobile service on the environment.

Our policy is to:

• Work within government guidelines as detailed in the government paper - 'Telecommunications Antennas and the Support Structures Guidelines for Planning Authorities'.
• Work with local communities and authorities to find the best solution for all parties.
• Minimise the impact of mobile telephony on the environment by:
• Erecting antennas on existing sites e.g existing telecommunications facilities or other suitable structures like ESB pylons.
• If a new mast has to be built, we will use the most discreet mast design to minimise the impact on the environment.

Our community relations programme is designed to keep local communities informed of developments in their areas.

We have 3 types of Add Ons available to eir Mobile customers. Data, International minutes and Any Network Texts. Below you will find details of how you can activate or deactivate these add ons.

If you have eir fixed line residential broadband which is subject to a usage cap, watching the eir Sport app or online using your eir home WiFi connection will count towards such limits and excess usage charges may apply if such limits are exceeded. Watching the eir Sport app using your eirMobile or Meteor mobile will not count towards your mobile data limit. Usage of the app on all other mobile networks will count towards your mobile data limit.

Simply log into my eir to check your upgrade eligibility.

For security reasons, we will temporarily lock your account if there has been too many failed login attempts. To unlock your account, please chat to an agent.

Before proceeding with a return here are a few simple checks to try first:

Just bought your phone? Make sure your mobile is fully charged. Most manufacturers recommend 16 hours to ensure that the phone gives you maximum call and standby times.

Check the battery is fitted correctly - take it out and place it back in again.

Is the SIM card inserted? Check it is placed in the correct way (it should only fit one way).

Call your new mobile number from a landline. If you hear a 'dead tone' the phone has not yet been connected. Switch your phone off and then back on again. Your phone may need to reset before the connection is completed.
If someone else has a mobile, put your SIM into their mobile phone to see if it works. Please note - eir Mobile SIM cards need to be used in a mobile phone purchased from eir Mobile. If your SIM doesn't work in the other phone, try their SIM card in your phone. Now you know whether it is your phone or SIM that is faulty.

If your phone or broadband device is broken through no fault of your own (for example, no physical or liquid damage and is inside the manufacturer's warranty) you can return it through one of the following ways:

Retail Stores
You can call into one of our eir or eir Mobile retail stores
Walk in repair service
We offer a walk in repair service through one of our repair agents Fonfix (based in Dublin).
The repair centre is located:
Fonfix,
1 Sandyford Park
Sandyford Industrial Estate
Sandyford
Dublin 18
Fonfix

Return by Post

You can post your broken phone or broadband device to:
Fonfix,
1 Sandyford Park
Sandyford Industrial Estate
Sandyford, Dublin 18
We recommend you send your phone by registered post for tracking purposes, using a padded envelope for protection.

Important information when returning your phone / broadband device for repair:

• Remove your SIM Card and store it in a safe place, as this is not required for the repair process.
• Remove your Memory Card (if any).
• Please ensure that you include your name, address, day time phone number and a description of the fault.
• Please keep a note of the IMEI number of your phone, this is the 15 digit number displayed on the back of your phone. You can also retrieve this number by dialing * # 06 #.
• Transfer and / or delete from your phone memory any images, messages, downloaded materials or numbers, personal to you, as they may be lost during repair.
• eir / eir Mobile will use reasonable efforts to maintain the security of such information, but you acknowledge that eir/eir Mobile is not liable or responsible for any inadvertent loss or damage to (or to any other materials notified above not to be included as part of the repairs process), or any caused through the necessary repairs process (which may include deletion of information). It is your responsibility to remove and save in advance of sending your phone / broadband for repair.
• We will always try to get your phone back to you as quickly as possible.
• If your phone is under manufacturer warranty, this service is free, but please be aware that warranty will not cover customer misuse or any liquid damage. Further details of the manufacturer's warranty will be in your manufacturer guide .eir Mobile acts only as a pass-through agent for the purposes of processing any warranty claims.
• If your phone / broadband stick is no longer under warranty, our repair centre or ourselves, will call you and inform you of the cost of repair (minimum €50) before proceeding.

If your SIM card has died, or you simply want to upgrade it call into one of our stores with photo ID and we’ll update your SIM card free of charge. When in store let us know if you’ve backed up your contacts on your phone or whether you'd like us to copy them across from your old SIM.

If your mobile has been lost or stolen please contact our eir Care Team immediately. We will put a temporary block on your SIM to prevent a 3rd party from running up a bill.

We'll also put a bar on your handset so as your phone will not be able to make outgoing calls on an Irish network. If you're availing of insurance please make sure to report the incident to your local Garda station who will issue you with a crime reference number. You will also need to contact MobileCover within 48 hours of the incident occurring on 1890 212 555

Please find below information on how to return or a replace a phone or mobile broadband device that you have bought from us.

Mobile phone / Mobile broadband device / Accessory
(with the exception of iPhone)
If you have a bought a mobile phone, mobile broadband device or accessory from us and would like to return it please follow the information below.
If you bought online or over the phone, you can return it within 14 days
If you have bought in-store, you can only return it for a full refund or exchange if there is a fault within the first 28 days.

In order to return your order within the first 14 days, you must meet the following requirements:

• A valid proof of purchase must be supplied
• The original packaging and accessories must be included

To return your order please call a member of our team on 1800 303 584.

You will need your original sales order number that you received at the time of purchase. We will send you out a prepaid envelope with everything you need to return your order to us, within 10 working days of receiving the prepaid envelope. If there is a fault with your phone, no matter where you bought it, you are entitled to a refund or exchange if you return your phone within 28 days.

If 28 days has passed and there is a problem with your phone you are entitled to a free repair (so long as you are within the manufacturers' warranty).

iPhone

All iPhone returns can be made within 28 days and must be sent to FonFix for Apple's inspection and replacement process. Please contact a member of our team on 1800 303 584 or go in-store and we will send it to Apple for repair or replacement.

Alternatively you can send it straight to Apple yourself. Please call 1850 946 191 or use the Apple Online Assistant by clicking here

It is free to get your iPhone repaired if it is within its 1 year warranty. If you are outside of your warranty there will be a charge.

You can check how long you have left on your warranty by visiting the Apple support page and entering the serial number of your iPhone.
If you are having difficulty getting the answer you are looking for, you can get further information and help at Apple Support or the iPhone user manual

Responsibility for any diminished value goods and services.

If you are returning goods after exercising your right to a cooling off period and the goods are found by eir to be damaged, you may be held liable for any reduction in the value of the phone/handset beyond that necessary to establish their nature, characteristics and functioning.

This reduction in value will be assessed by reference to the full market value of the goods, which will be displayed where the goods are offered for sale on the web site. The full market value is equivalent to the full pre-pay price that eir Mobile would charge for the handset in question as currently displayed on the web site. The charge for diminution will apply in the following circumstances:

1. Goods damaged beyond repair/ failure to return the goods – charge of 100% of the value of the goods
2. Goods visibly damaged but functioning, e.g. cracked or broke screen- charge of [30%] of the value of the goods

It sounds like you are subscribed to a premium rate service.

Premium rate services cost more than a standard text message as they offer subscriptions to competitions, entertainment services such as horoscope or ringtones, or information such as football scores.

To unsubscribe from the service text STOP to the 5 digit number contacting you. If you can't see the number contacting you in the message, login to My eir Mobile (if you receive a separate bill for your mobile) or My eir to view your unbilled usage so far this month.

To contact the company charging you we recommend using the phonesmart website. Refunds can only be dealt with by contacting the company directly.

Internet settings are usually pre-installed on your new handset, however should you ever need to input them manually, our handy smartphone help tool can guide you through the process. Simply pick your handset from the menu.

Our settings are:

• Connection name: eir Mobile data
• Data bearer: Packet data or GPRS on some handsets
• Access Point Name: data.eir.ie
• Username: N/A
• Prompt password: N/A
• Password: N/A
• Authentication: None
• Homepage: http://m.eir Mobile.ie

If you are having difficulty accessing your emails please check the following:

• Do you have access to the internet? Try opening an internet page to check this.
• Check mailbox size limits. Your mailbox may be full.
• Have you previously had access to your emails on this phone? If you recently changed your phone you may need to make sure that you have the correct settings

If you are still having difficulty accessing email please call into one of our stores for assistance.

Need some help setting your email up on your smartphone? Visit our smartphone help tool which will guide you through the process.

If your phone is otherwise working – i.e. you're able to make/receive calls, receive texts etc. - there may be a simple reason why you can’t send texts. Please carry out the following checks:

Try switching your phone off and on again - this may resolve the issue. If not, try putting your phone into "Airplane mode" in your profile settings. This should give you a fresh connection to the network.

Is the message sending but not delivering to one person? If the message has gone into your sent items this means it’s sent from your side of things. If it's just one person not receiving your messages it's possible the issue may be on their side. Text another number to see if they receive it to rule this out.

Your message Centre Number:  Your message centre number should be stored as +353857000000.  If the number is stored differently in your settings, you will not be able to send texts. It's possible it may have changed if you put your SIM card into another phone. You can check whether you have the correct number set by going into your text message settings and checking what's stored under your "message centre number", or "message sending profile". Please check your phone manufacturer's guide if you cannot find where this is stored on your phone or call in store.

Number check:  Are you inputting the correct number? If you're trying to text internationally please make you are including the country code in front of the number you are texting, making sure to drop the first zero of the number you’re dialling. So for example, if you're texting an English mobile number input 0044 before entering your contact’s number, then drop the first zero of their number.  Not sure which country code to use? View our full list

Do a SIM and handset check: Pop your SIM into another phone (note it must be able to accept your SIM, if the phone belongs to another network you may not be able to successfully run this test) if it works it sounds like there may be an issue with your handset, if it doesn’t there may be an issue with your SIM.

If you're still having problems please contact our eir care team . If possible please note down some examples of times and dates when the issue occurred just in case we need to investigate with our networks team.

If your phone is otherwise working - i.e. you're able to make/receive calls, send texts etc. - there may be a simple reason why you can’t receive texts. Please carry out the following checks:

Try switching your phone off and on again - this may resolve the issue. If not, try putting your phone into "Airplane mode" in your profile settings. This should give you a fresh connection to the network.

Is it just one number that you cannot receive texts from? If so it’s possible that you may have accidentally barred this number from texting you. Check your text message settings. If you're not sure where this may be stored on your phone check your manual or pop in store.

Do a SIM and handset check: Pop your SIM into another phone (note it must be able to accept your SIM, if the phone belongs to another network you may not be able to successfully run this test) if it works it sounds like there may be an issue with your handset, if it doesn't there may be an issue with your SIM.

If you're still having problems please contact our eir care team . If possible please note down some examples of times and dates when the issue occurred just in case we need to investigate with our networks team.

If your phone is otherwise working - i.e. you're able to receive calls, send texts etc. - there may be a simple reason why you can’t make calls. Please carry out the following checks:

Try switching your phone off and on again - this may resolve the issue. If not, try putting your phone into "Airplane mode" in your profile settings. This should give you a fresh connection to the network.

Service Status: If your account is overdue for payment your service may be barred. If you think this may be the case contact our eir care team

Check the number: Can you ring any numbers or is it just one? Is it a local number or are you trying to call a premium rate/international number? You may not have this service activated on your account. If you get one bill for all of your services you can check your service status in My eir. To activate a service contact our eir care team

Do a SIM and handset check: Pop your SIM into another phone (note it must be able to accept your SIM, if the phone belongs to another network you may not be able to successfully run this test) if it works it sounds like there may be an issue with your handset, if it doesn’t there may be an issue with your SIM.

If you're still having problems please contact our eir care team . If possible please note down some examples of times and dates when the issue occurred just in case we need to investigate with our networks team.

If your phone is otherwise working - i.e. you're able to make calls, send texts etc. - there may be a simple reason why you can't receive calls. Please carry out the following checks:

Try switching your phone off and on again - this may resolve the issue. If not, try putting your phone into "Airplane mode" in your profile settings. This should give you a fresh connection to the network.
Is it just one number that you cannot receive calls from? If so it’s possible that you may have accidentally barred this number from calling you. Check your call settings. If you’re not sure where this may be stored on your phone check your manual or pop in store.

Do a SIM and handset check: Pop your SIM into another phone (note it must be able to accept your SIM, if the phone belongs to another network you may not be able to successfully run this test) if it works it sounds like there may be an issue with your handset, if it doesn’t there may be an issue with your SIM.

If you're still having problems please contact our eir care team . If possible please note down some examples of times and dates when the issue occurred just in case we need to investigate with our networks team.

If you can't call from your phone, the number to call is:

Prepay - +353 1 7652752 (home and abroad)
Bill Pay - 1800 69 00 00 or +353 1 4307312 when abroad

If you have blocked a PIN which you use for extra security on your phone - e.g. to access text messages - you will need to contact the manufacturer of your handset.

If you have blocked the code your phone requests when you switch it on please follow the steps below:

Your PUK and original PIN code will be on your original SIM pack. If you do not have this, and you receive one bill for all of your services (for example - you have your mobile and broadband service on one bill) you will need to login to My eir to retrieve your PUK code.  Note - If your SIM card has changed since you availed of a bundled offering with us, your PUK code will not be up to date in My eir. You will need to retrieve your PUK code from the replacement SIM pack you received when changing your SIM. If you do not have this you will need to call into one of our stores to get a SIM change.

If in addition to your eir bill, you receive a separate bill for your mobile service from eir Mobile, you will need to login to My eir Mobile to retrieve your PUK.

WEEE (Waste Electrical Electronic Equipment) disposed of to landfill, incinerated or recovered without any pre-treatment has potentially serious consequences for the environment and human health.

How will I know if my phone is a WEEE product?
You will find a crossed out wheeled bin symbol on the base of the product. The symbol means that the equipment should not be disposed of with general household waste.

Disposal:
Waste Electrical and Electronic Equipment (WEEE) must never be placed in any of your household wheelie bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. Local authority civic amenity facilities also take back WEEE free of charge. WEEE recycling is free.
There is no disposal charge for end of life WEEE returned to eMobile stores or deposited at civic amenity sites. eMobile will accept old products on a one for one basis (must be equivalent type and have fulfilled the same function).
There is no environmental management charge applied to mobile phones and accessories as eMobile have absorbed these recycling costs.
Waste batteries must never be placed in your waste disposal or recycling bins. There is a bin for small batteries in your local store. Battery recycling is free.

Play your part by:

• Not disposing of WEEE or batteries with your general household waste.
• Returning your old mobile phones or batteries to any eir store (based on one for one, like for like basis, it must be of an equivalent type and have fulfilled  the same function). You can identify an eir store in your area by clicking on this link.
• Bringing these waste products to your local civil amenity site at end of life for recycling or alternatively you can return your phone free of charge by following the returns process included with the product information pack.
• For a list of Civic Amenity sites accepting WEEE visit www.weeeireland.ie

Registration No IE 002090WB

There could be a number of reasons why you may not be able to get service on your phone. If you are a Pay As You Go customer - you may need to top up. If you are a Bill Pay customer, please make sure your account is up to date. If your account is overdue you may be barred for non-payment. You will receive notification of this in advance.

All customers are automatically set up to to make international calls. If you want to double check your roaming status, you can chat to an agent.

There are two ways to top up:

Click here to do a once off top-up

Or if you'd prefer to save your details for future top ups, you can top up by logging into my eir.

Click here to top up online

Online banking

Before going, register for our top up service using your credit/debit card by calling us on 1743. Once registered, you can top up anytime by text, online or even schedule a frequent top up. To top up by text simply free text 'Top up' followed by a space, the amount you want to top up by, then a space, then the last 4 digits of your registered credit/debit card. Example: 'Top up 10 1234' will top you up by €10

It costs 15c per call to call customer care.

Please click here to view our current prepay plans and opt-in codes.

Your prepay plan will activate only AFTER you have sent the relevant opt-in text message.

To view the eir Mobile prepay opt-in codes, please click here.

Please note: If you make a call straight after sending the opt-in text message, before you have received your confirmation text, you will be charged. In some cases, this may reduce your credit below the amount required to activate the promotion.

• To check your remaining credit balance type *#100# into your phone and press the call button. 
• In order to check your remaining minutes, texts and/or data free text OFFER to 50104. We will text you back with your balance, along with details of the offer you are currently on and days remaining before you need to top up again to keep the offer active.

If you wish to change your price plan, please contact eir Mobile Customer Care or chat to an agent here.

All of our prepay plans can be viewed here.

To see our international roaming rates, please click here

IOU is our great service whereby you can borrow credit and pay it back when you top up again!

For more information on our IOU service and the freetext codes, click here.

We have a wide range of add ons for you to choose from.

Click here to see Prepay add ons.

Click here to see Billpay add ons.

We've looked at the usage of all of our Pay As You Go customers and nearly every one of our customers are more than covered with our Fair Usage Policy.

Our fair usage policy is in place to make sure we are able to give a consistent level of service to everyone. You can view the Fair Usage Policy in our Terms and Conditions.

Bill pay:
All of our bill pay plans include plenty of minutes, texts and data every month, however we realise everyone uses their phones differently. That's why we have created a range of great value add-ons that can save you money.
Add-Ons give you extra minutes, texts or data to use at a discounted rate on your account. When you sign up to an add-on, it reactivates on your account every month unless you cancel it. Click here to see our full range of add ons.

Pre Pay:
Lots of our great prepay offers include data along with your minutes and texts every month, but because everyone uses their phones differently, we have created a range of great value Add-Ons that can save you money.
Add-Ons give you extra data, minutes or texts to use in addition to your offer inclusions. When you sign up to an Add-On it reactivates on your account every 30 days.  We’ll remind you to have your credit ready on your account, if you miss this reminder your add-on will activate the next time you top up. Click here to see our full range of add ons.

Bill pay:
Add-Ons will activate within 24 hours of sign up. We’ll charge you a pro-rata charge between the time of activation up until your bill day where you’ll pay for your add-on one month in advance.

Pre Pay:
Add-ons will activate within 24 hours of sign up. The credit will be taken from your account to pay for your chosen add-on, and your account will be charged every 30 days to keep your add-on active. 

Bill pay:
The easiest way to cancel an add-on is on your My eir Mobile account. Or you can send the opt out keyword for your add-on to 50104. To find the relevant opt out keyword, please click here.

The cancellation of an add-on will come into effect on your next bill date. It is important to send your cancellation request at least 3 days before your bill run date or it won’t be possible to guarantee cancellation on your next bill otherwise.

Pre Pay:
The easiest way to cancel an add-on is on your My eir Mobile account. Or you can send the opt out keyword for your add-on to 50104. To find the relevant opt out keyword please click here.
You will not keep the allocation of your previous add-on if you change in the middle of your 30 days.

(Bill Pay) If you change your add-on (within type e.g. moving from one data add-on to another outside of your plan), we’ll credit you back anything you didn’t get to use on your next bill day. There’ll also be a pro-rata charge between the day your new add-on activates (which is usually within 24 hours) and your bill day, and the charge for your new add-on for the month ahead.

eir Mobile Bill Pay
Data rates will vary depending on what plan you are on.
For those of you on one of our 4G plans:
Day Pass Allowance 250MB
Day Pass Price      99c
Out of bundle cost 2c per MB

If you are on any other plan that is not included above:
Day Pass Allowance  50MB
Day Pass Price      99c
Out of bundle cost  2c per MB

eir Mobile  Prepay
As a prepay customer you get the same great value rate whether you are using 3G or 4G speeds:
Day Pass Allowance  100MB
Day Pass Price      €1.99
Out of bundle cost  2c per MB

Broadband Bill Pay
As a bill pay mobile broadband customer you can enjoy the following rates:
Out of bundle price  2c per MB

Broadband Prepay
As a prepay mobile broadband customer you can enjoy the following rates:
Out of bundle price  2c per MB