You can check your usage online, via our mobile app or by SMS.
If you receive an eir Mobile bill for your mobile service you can check your data usage in My eir Mobile. If you have all of your services on one bill you can check your data usage in My eir. My eir users can also download our handy My eir app to check their usage on the go.
To check your usage via SMS, text 'Balance Data' to 50104
Your SIM card enables you to use whatever data allowances are included in your plan providing that you are connecting to the internet in the same way, with the correct settings. The only scenario where you might see a problem is if you move from a Blackberry device to a standard phone. You won’t be able to access Blackberry specific features such as email and BBM but you will be able to browse the internet.
If you have data as part of your plan or have a data add-on, please note that these will not apply while you are abroad. All data use while you are away will be charged separately per KB or you can a buy a European or USA roaming data add-on.
Using data abroad can be expensive, so we've devised some tips to help you control your data costs:
WiFi: Try to use WiFi as much as possible to avoid unnecessary data roaming charges. If you are using WiFi only, make sure to deselect the data roaming option in your settings
If you are not using WiFi, be aware that activity such as browsing YouTube, photos, streaming music or downloading mail attachments uses a lot of data and will incur high costs.
Applications: If you are using a smartphone, a lot of applications use data running in the background, e.g. email, weather updates, software updates etc. Check your application settings to make sure there are no automatic updates turned on.
Google Maps: If you are using Google Maps for navigation, please note that 30 seconds of navigation by car uses on average 20-30MB of data. You can cache regions where you plan to travel. Visit Google Maps help for more details.
Data Roaming add-ons: If you are travelling to Europe or the USA, we have great value data roaming add-ons. For more information click here
To check how much data you've used whileroaming, free text BALANCE ROAM to 50104.
For better control of your data roaming costs, we've introduced spending caps. Click here for more details.
When roaming in the EU, a notification will appear on your screen advising you of the data roaming costs.
Once you accept to data roam and you proceed to browse the internet, you will receive a text when you have spent €48 on the data used for this browsing.
If you continue browsing, you will receive a further notification when your data usage balance has reached €60. The EU limit for data usage while roaming is automatically applied to you account and it caps your spend at €60.00 (inc. VAT). We will ask you if you would like to continue and if you accept, then the process outlined above will continue.
You can use eir Mobile Broadband in a number of countries. You can use your eir Mobile broadband while abroad at a cost of 1c per KB or €10.24 per MB. Roaming usage is not included in your inclusive monthly allowance.
To set up roaming on your eir Mobile Broadband account, contact our Mobile Care team. A deposit or pre-payment may be required.
Are you travelling to Northern Ireland, the UK, Germany, Croatia, Hungary, Austria or the Czech Republic?
If you are, be sure to select the T-Mobile network to get the best value roaming data rates. You can automatically avail of the T-Mobile 1 day data allowance which gives you up to 50 MB of data for €15.
This is charged as follows: €5 for the first MB, €5 for the second MB, €5 for the third MB. After the third megabyte is charged, the rest is free up to 50 MB. If you exceed 50 MB, standard roaming rates of €10.24 per MB will apply.
This T-Mobile Roaming data allowance expires at midnight but it can be used across other destinations provided it's within the same day.
While abroad, we will alert you when you have spent €48 on data, to ensure you are aware of what you are spending.
To set up roaming on your eir Mobile Broadband account, contact our eir Mobile Care team. A deposit or pre-payment may be required.
Yes you can opt-out of the initial notification informing you that you are data roaming and the notification which advises you that you have reached a data usage spend of €48 (inc. VAT). However, should you choose to opt-out of these two notifications you will still receive a notification when you have spent €60.
You can opt out by contacting our eir Mobile Care team or by free texting 'Data Out' to 50009. You can also opt back in to receiving notifications should you wish to by again calling Customer Care or by free texting 'Data In' to 50009.
Unlimited minutes and texts are subject to a fair usage policy of 45,000 minutes 10,000 and texts per month. Standard rates apply to usage in excess of these limits, see our terms No carryover of unused allowance is permitted. During the Unlimited Data promotion a fair usage limit applies (15GB Data + your inclusive Data within Bundle).
Mobile Internet is charged by what you use. So if you read a news-story, or download a ringtone - you'll be charged in accordance with the amount of data it takes to carry out that task.
Data is measured in units known as bytes. The number of bytes you use depends on what you are doing.
A byte (the smallest measurement you’ll probably hear about) is the equivalent to the size of a character - such as a letter, number or symbol (e.g. "l", "1", ">".) This is a very small amount of information. When using a mobile phone, you’ll tend to come across kilobytes (KB) or megabytes (MB) when talking about everyday usage, or gigabytes (GB) when considering the overall volume of data you might use in a month (depending on your requirements). To break it down into the basics - 1MB is equal to 1,024 KB. Then, 1GB is 1,024MB.
How can I monitor my data usage?
You can monitor your data allowances by texting 'balance data' to 50104.
Why has my data allowance decreased so much?
Watching videos or listening to music on your phone can eat into your data allowances quickly. These are services we recommend keeping an eye on, as anything that requires a constant source of data over a period of time will eat into your allowances quickly. It is best to access video based sources (such as YouTube and music/radio streaming) over WiFi to ensure you won't be charged
If you have a data bundle included in your plan, this allowance should hopefully cover your usage requirements. In the off-chance that you go outside of your allowance, you will be charged our daily rates.
Smartphones do a lot these days, and often they can be doing a lot more than we realise depending on your app settings.
Exiting out of an app doesn't necessarily mean you’re closing it down in full; it may be set to check for updates or run in the background from time to time.
You can close down apps on your phone manually (in the app settings) or you can download an app built to close all apps at once, until the next time you want to use them. These 'app' or 'task' killers will allow you to close apps with one or two clicks.
Alternatively some devices (such as iPhone) allow you to do this through a specific function on the phone. To close all apps on an iPhone just press the home circle key twice and manually close the apps shown on screen.
For specific support please refer to your handset manual or manufacturer's official website.
To turn your phone into a WiFi hotspot you’ll need to have:
A phone that has this functionality
Credit/an active add-on
Network coverage to allow a data connection
Depending on what type of phone you have you will find WiFi hotspot under different settings.
Samsung: select 'Wireless and networks' settings iPhone: select 'network' settings. Nokia Lumia: select ‘Settings’ and ‘Internet Sharing’ section.
Make sure to set up a secure password (that others wouldn't be able to easily guess) and switch off your hotspot connection after use. For specific support please refer to your handset's manual or manufacturer website.