Welcome to our Bill Explainer

Have a question about your eir bill? Find answers to Frequently Asked Questions and view sample bills.

Choose a bill type

Bill Explainer

Choose a bill type below

Your first bill will be slightly higher than other months. Find out why.

When will I get my first bill?

You should receive your first bill approximately 2 - 4 weeks after your service is installed.

Did you sign up for Paperless Billing?

Register for My eir to view and manage your bills Online. You’ll need your account number and landline to complete the short process. You’ll find these details on your order confirmation email or welcome letter.

If you haven’t signed up for landline, input the ‘Reference number’ on the top of your bill during registration. This number starts with 8888

Why is my first bill higher than what I signed up to?

Your first bill will be slightly higher than other bills as you are paying for more than one month of usage. This is because your first bill covers the period from when your service is connected up until your first bill, as well as your price plan for the month ahead.

For example, if you had your installation appointment on the 24th of November and your first bill issues on the 5th of December, your bill will include a charge from the 24th of November to the 4th of December called  Part-Period charges and credits. You would then pay a charge for your price plan for the month ahead (from the 5th onwards).

Should you have any equipment charges (such as a phone handset or an eir Vision Multiroom box) these will appear in the Service Charges section of your bill. You may also have usage charges such as Telephone calls, or eir Vision On Demand charges if you downloaded a movie using our TV service.

Charges shown throughout your bill are presented as ex vat. On page 1 VAT is added to give the total amount.

What does "Rental from" mean?

‘Rental from’ is the period of time your bundle charge covers for the month(s) ahead.

As this is your first bill with eir, there will also be a once-off charge for usage that incurred before your first bill issued. This information is known as Part Period charges and is shown on page 3 of your bill.

What is my bundle made up of?

Depending on what you ordered this could be a combination of eTalk (your home phone service), eir Fibre or Next Generation Broadband (your broadband service) or eir Vision (your TV service) and/or eir Mobile (your mobile service). You can view a breakdown of your bundle and any applicable discounts on page 3 of your bill.

Why have I usage charges on my bill?

You will see a usage charge on your bill if you have gone outside of your Broadband, home phone or mobile package allowance, or downloaded a movie using our eir Vision On Demand service.

Where is the bundle discount shown on my bill?

You will see the discount for your eir bundle in Charges for this period on page 3 of your bill.

How can I manage my services Online?

Log on to My eir and register today. All you need is your eir account number and your phone number.

Once you have registered online you can:

  1. View your bills
  2. Make a payment
  3. Set up a Direct Debit and much more!

When is my payment due?

Your bill is due for payment 14 days from the date the bill is issued to you. We indicate the date and the amount on the first page of your bill. If you pay your bill by Direct Debit we also indicate the date we will apply for your Direct Debit payment.

We hope you’re enjoying your new service. Learn about your new account number and billing cycle.

Why is my bill higher than expected?

The change to your bundle is now showing on your bill.

On your bill you will see a charge for:

  1. Your new bundle charge for the period ahead
  2. A “Part Period” charge, covering the timeframe between your service activating and your new bundle taking effect
  3. You may also have usage charges on your bill. Login to My eir or review your bill for an itemised breakdown.

Why has my account number changed?

Your eir Account Number has changed as you recently purchased eir Fibre or eir Vision and a new account number is required for this new service.

You can continue to use your online services to view and pay your bill online using My eir.

Login/register for My eir.

Why has my billing date changed?

Your eir billing date has changed as you recently purchased eir Fibre or eir Vision and a new account number and bill date is required for this new service. You will now receive a monthly bill

Can I get my old billing date back?

Unfortunately this is not possible - we have recently upgraded our billing systems to streamline our invoicing processes in order to offer the best value and convenience to our customers.

You can continue to use your online services to view and pay your bill online using My eir.

Login/register for My eir.

How can I manage my services Online?

Log on to My eir and register today. All you need is your eir account number and your phone number.

Once you have registered online you can:

  1. View your bills
  2. Make a payment
  3. Set up a Direct Debit and much more!

Understand everyday usage charges that occur outside of your plan and discounts.

My regular bill is higher than usual, why?

There are number of possible reasons:

  • If you have gone outside of your usage allowances for broadband, home phone or your mobile bundle, there will be usage charges on your bill. You can keep track of your usage in My eir to prevent out of bundle charges in future.
  • An offer you took up when you joined may have finished. For example: 6 months free TV. Login to My eir to view your previous bills and credits.
  • You’ve added a service and it is now showing on your monthly bill. There will be Part Period charges on your bill to cover usage from the date you requested the service and when you were given your full bundle amount on your next bill.
  • Have you missed a payment in error? Login to My eir to view your payment balance.

Why does my bill show an outstanding amount?

Sometimes a payment doesn’t reach us in time to show up on your next bill.

Take a look at your bill and you’ll notice the date at the top, which is the date we produced it. If you paid your bill after that date, or just before it, your payment won’t show up.

Don’t worry though, it’ll be on your next bill.

When is my payment due?

Your bill is due for payment 14 days from the date the bill is issued to you. We indicate the date and the amount on the first page of your bill. If you pay your bill by Direct Debit we also indicate the date we will apply for your Direct Debit payment.

Sorry to hear you’re leaving. Understand charges on your last bill.

What’s an ECC charge?

All eir product and bundles have a contract term. If you cancel within this time you will be issued an early cease charge (or ECC). What you're charged depends on how long is left in your contract. For more information please visit our Terms and Conditions section.

How much notice is required for cancelling an eir service?

To cancel your eir service you will need to give us 30 days notice in writing.

If you are availing of our eir Fibre broadband service, and are still within your contract term you can check the end date of your contract in My eir.

To speak with an agent about cancelling - please Live Chat online with a member of our Eir Mobile Customer Care.

The eir account holder has passed away - what do I need to do?

There is no notice period if the account holder has passed away. Please contact us so we can update your account in this instance. You can Live Chat online with a member of our Eir care team or call us on 1901.

Bill Explainer

Choose a bill type below

First Bill
I’ve moved to eir Fibre
Standard Bill
Final Bill
When will I get my first bill?

You should receive your first bill approximately 2 - 4 weeks after your service is installed.

Did you sign up for Paperless Billing?

Register for My eir to view and manage your bills Online. You’ll need your account number and landline to complete the short process. You’ll find these details on your order confirmation email or welcome letter.

If you haven’t signed up for landline, input the ‘Reference number’ on the top of your bill during registration. This number starts with 8888

What does “Rental from” mean?

‘Rental from’ is the period of time your bundle charge covers for the month(s) ahead.

As this is your first bill with eir, there will also be a once-off charge for usage that incurred before your first bill issued. This information is known as Part Period charges and is shown on page 3 of your bill.

View an example of Part Period Charges.

When is my payment due?

Your bill is due for payment 14 days from the date the bill is issued to you. We indicate the date and the amount on the first page of your bill. If you pay your bill by Direct Debit we also indicate the date we will apply for your Direct Debit payment.

Why is my first bill higher than what I signed up to?

Your first bill will be slightly higher than other bills as you are paying for more than one month of usage. This is because your first bill covers the period from when your service is connected up until your first bill, as well as your price plan for the month ahead.

For example, if you had your installation appointment on the 24th of November and your first bill issues on the 5th of December, your bill will include a charge from the 24th of November to the 4th of December called  Part-Period charges and credits. You would then pay a charge for your price plan for the month ahead (from the 5th onwards).

Should you have any equipment charges (such as a phone handset or an eir Vision Multiroom box) these will appear in the Service Charges section of your bill. You may also have usage charges such as Telephone calls, or eir Vision On Demand charges if you downloaded a movie using our TV service.

Charges shown throughout your bill are presented as ex vat. On page 1 VAT is added to give the total amount.

Where is the bundle discount shown on my bill?

You will see the discount for your eir bundle in Charges for this period on page 3 of your bill.

What is my bundle made up of?

Depending on what you ordered this could be a combination of eTalk (your home phone service), eir Fibre or Next Generation Broadband (your broadband service) or eir Vision (your TV service) and/or eir Mobile (your mobile service). You can view a breakdown of your bundle and any applicable discounts on page 3 of your bill.

Why have I usage charges on my bill?

You will see a usage charge on your bill if you have gone outside of your Broadband, home phone or mobile package allowance, or downloaded a movie using our eir Vision On Demand service.

How can I manage my services Online?

Log on to My eir and register today. All you need is your eir account number and your phone number.

Once you have registered online you can:

  1. View your bills
  2. Make a payment
  3. Set up a Direct Debit and much more!

I’ve moved to eir Fibre

We hope you’re enjoying your new service. Learn about your new account number and billing cycle.

Why is my bill higher than expected?

The change to your bundle is now showing on your bill.

On your bill you will see a charge for:

  1. Your new bundle charge for the period ahead
  2. A “Part Period” charge, covering the timeframe between your service activating and your new bundle taking effect
  3. You may also have usage charges on your bill. Login to My eir or review your bill for an itemised breakdown.
Why has my account number changed?

Your eir Account Number has changed as you recently purchased eir Fibre or eir Vision and a new account number is required for this new service.

You can continue to use your online services to view and pay your bill online using My eir.

Login/register for My eir.

Why has my billing date changed?

Your eir billing date has changed as you recently purchased eir Fibre or eir Vision and a new account number and bill date is required for this new service. You will now receive a monthly bill

Can I get my old billing date back?

Unfortunately this is not possible - we have recently upgraded our billing systems to streamline our invoicing processes in order to offer the best value and convenience to our customers.

You can continue to use your online services to view and pay your bill online using My eir.

Login/register for My eir.

How can I manage my services Online?

Log on to My eir and register today. All you need is your eir account number and your phone number.

Once you have registered online you can:

  1. View your bills
  2. Make a payment
  3. Set up a Direct Debit and much more!

Standard Bill

Understand everyday usage charges that occur outside of your plan and discounts.

My regular bill is higher than usual, why?

There are number of possible reasons:

  • If you have gone outside of your usage allowances for broadband, home phone or your mobile bundle, there will be usage charges on your bill. You can keep track of your usage in My eir to prevent out of bundle charges in future.
  • An offer you took up when you joined may have finished. For example: 6 months free TV. Login to My eir to view your previous bills and credits.
  • You’ve added a service and it is now showing on your monthly bill. There will be Part Period charges on your bill to cover usage from the date you requested the service and when you were given your full bundle amount on your next bill.
  • Have you missed a payment in error? Login to My eir to view your payment balance.
Why does my bill show an outstanding amount?

Sometimes a payment doesn’t reach us in time to show up on your next bill.

Take a look at your bill and you’ll notice the date at the top, which is the date we produced it. If you paid your bill after that date, or just before it, your payment won’t show up.

Don’t worry though, it’ll be on your next bill.

When is my payment due?

Your bill is due for payment 14 days from the date the bill is issued to you. We indicate the date and the amount on the first page of your bill. If you pay your bill by Direct Debit we also indicate the date we will apply for your Direct Debit payment.

What’s an ECC charge?

All eir product and bundles have a contract term. If you cancel within this time you will be issued an early cease charge (or ECC). What you're charged depends on how long is left in your contract. For more information please visit our Terms and Conditions section.

How much notice is required for cancelling an eir service?

To cancel your eir service you will need to give us 30 days notice in writing.

If you are availing of our eir Fibre broadband service, and are still within your contract term you can check the end date of your contract in My eir.

To speak with an agent about cancelling - please Live Chat online with a member of our Eir Mobile Customer Care.

The eir account holder has passed away - what do I need to do?

There is no notice period if the account holder has passed away. Please contact us so we can update your account in this instance. You can Live Chat online with a member of our Eir care team or call us on 1901.