To pay online, simply register and log into My eir and click on 'Pay Bill online' on the left hand side of the screen. You can pay by Mastercard or Visa debit/credit card. Please allow up to 48 hours for your payment to show up in your My eir account.
Send us a cheque along with the payment slip from your bill made payable to eir and mail to us at PO Box 43, Kilrush Co. Clare.
Visit a retail store that displays the Postpoint, Paypoint or Payzone symbol. Remember to bring your bill with you.
Using online banking. Please remember to quote your eir customer account number as reference when making your payment.
Please note: if you pay via the Post Office, Pay Point, Direct Debit or online you need to allow 48 hours for payment to reach us and to show up in your My eir account.
If you have recently moved to eir Fibre, make sure you are paying from your last bill which has the new account number on it. If you pay online at www.mybills.ie or by online banking you will need to make sure that you are using the new account number.
If you pay by cheque it will take 5 working days from the date that eir receives your cheque for us to process the payment and for it to show in your My eir account.
Your bill is due for payment 14 days from the date the bill is issued to you. We indicate the date and the amount on the first page of your bill. If you pay your bill by Direct Debit we also indicate the date we will apply for your Direct Debit payment.
You can view your bill, set up or amend your direct debit details in My eir.
This can be seen on the homepage of My eir under "Total payments since last bill" in the "Outstanding Balance" section. Please note it may take 48 hours for any payments to show, especially if you have paid via post office or through your bank account.
Sometimes a payment doesn't reach us in time to show up on your next bill.
Take a look at your bill and you'll notice the date at the top, which is the date we produced it. If you paid your bill after that date, or just before it, your payment won't show up. Don't worry though, it'll be on your next bill.
To prevent this in future, sign up for direct debit in My eir.