You should receive your first bill approximately 2 - 4 weeks after your service is installed.
Did you sign up for Paperless Billing?
Register for My eir to view and manage your bills Online. You’ll need your account number and landline to complete the short process. You’ll find these details on your order confirmation email or welcome letter.
If you haven’t signed up for our landline service, input the ‘Reference number’ on the top of your bill during registration. This number starts with 8888
You may have usage/excess charges on your bill for usage not covered by your broadband, home phone or mobile plan. You can keep track of your usage in My eir to prevent out of bundle charges in future
Did you rent a movie? You'll see a charge for eir Vision On Demand on your bill
A discount or promotion may have finished e.g. 6 months free TV. Login to My eir to view your previous bills and credits
You’ve added a service and it is now showing on your monthly bill. There will be Part Period charges on your bill to cover usage from the date you requested the service and when you were given your full bundle amount on your next bill
Have you missed a payment in error? Login to My eir to view your payment balance
Sometimes a payment doesn't reach us in time to show up on your next bill.
Take a look at your bill and you'll notice the date at the top, which is the date we produced it. If you paid your bill after that date, or just before it, your payment won't show up. Don't worry though, it'll be on your next bill.
To prevent this in future, sign up for direct debit in My eir.
Part period charges cover the period of time where your service was active prior to the issue of your bill where your full bundle/add-on takes effect.
For example, if you had your installation appointment on the 24th of November and your first bill issues on the 5th of December, your bill will include a part period charge from the 24th of November to the 4th of December. You would then pay a charge for your price plan for the month ahead (from the 5th onwards).
‘Rental from’ is the period of time your bundle charge covers for the month(s) ahead.
As this is your first bill with eir, there will also be a once-off charge for usage that incurred before your first bill issued. This information is known as Part Period charges and is shown on page 3 of your bill.
Your bill is due for payment 14 days from the date the bill is issued to you. We indicate the date and the amount on the first page of your bill. If you pay your bill by Direct Debit we also indicate the date we will apply for your Direct Debit payment.
You can view your bill, set up or amend your direct debit details in My eir.
To cancel your eir service you will need to give us 30 days notice in writing.
If you cancel your phone line, Monitored Alarms (e.g. PhoneWatch) and panic buttons may not work. If you don't have your phone line with eir, you should check this with your current phone provider before cancelling.
If you are availing of our eir Fibre broadband service, and are still within your contract term you can check the end date of your contract in My eir.
All eir products and bundles have a contract term. If you cancel within this time you will be issued an early cease charge (or ECC). What you're charged depends on how long is left in your contract. For more information please visit our Terms and Conditions section.