Billing FAQs

You should receive your first bill approximately 2 - 4 weeks after your service is installed.

Did you sign up for Paperless Billing?

Register for My eir to view and manage your bills Online. You’ll need your account number and landline to complete the short process. You’ll find these details on your order confirmation email or welcome letter.

If you haven’t signed up for our landline service, input the ‘Reference number’ on the top of your bill during registration. This number starts with 8888

Your first bill can include the following charges:

• Price plan charges covering the period from your installation.
• One month of your price plan in advance.
• Charges for your equipment.
• Any calls not included in your bundle

Remember, you can review a full breakdown of your bill charges on My eir.

Even if you were unsuccessful logging in to My eir previously, you shouldn't have any issues now. The tools on My eir allow you to see exactly what you're paying for each month.

You will need your account number and your phone number OR your broadband reference number (for Broadband only customers).

Access your My eir account here.

There are number of possible reasons:

• You may have usage/excess charges on your bill for usage not covered by your broadband, home phone or mobile plan. You can keep track of your usage in My eir to prevent out of bundle charges in future
• Did you rent a movie? You'll see a charge for eir Vision On Demand on your bill
• A discount or promotion may have finished e.g. 6 months free TV. Login to My eir to view your previous bills and credits
• You’ve added a service and it is now showing on your monthly bill. There will be Part Period charges on your bill to cover usage from the date you requested the service and when you were given your full bundle amount on your next bill
• Have you missed a payment in error? Login to My eir to view your payment balance
• You may have had a multiroom box installed

Sometimes a payment doesn't reach us in time to show up on your next bill.

Take a look at your bill and you'll notice the date at the top, which is the date we produced it. If you paid your bill after that date, or just before it, your payment won't show up. Don't worry though, it'll be on your next bill.

To prevent this in future, sign up for direct debit in My eir.

You will see a usage charge on your bill if you have gone outside of your bundle or purchased a movie on your eir Vision. You can track your up to date usage on My eir.

You can also check out our bundle recommender to ensure you're on the right package for you.

Part period charges cover the period of time where your service was active prior to the issue of your bill where your full bundle/add-on takes effect.

For example, if you had your installation appointment on the 24th of November and your first bill issues on the 5th of December, your bill will include a part period charge from the 24th of November to the 4th of December. You would then pay a charge for your price plan for the month ahead (from the 5th onwards).

‘Rental from’ is the period of time your bundle charge covers for the month(s) ahead.

As this is your first bill with eir, there will also be a once-off charge for usage that incurred before your first bill issued. This information is known as Part Period charges and is shown on page 3 of your bill.

You can see a breakdown of your bundle by logging in to My eir.

If you are interested in changing your plan or adding a new service visit our bundles page.

You will see the discount for your eir bundle in Charges for this period on page 3 of your bill.

View your bill online with My eir.

Your bill is due for payment 14 days from the date the bill is issued to you. We indicate the date and the amount on the first page of your bill. If you pay your bill by Direct Debit we also indicate the date we will apply for your Direct Debit payment.

You can view your bill, set up or amend your direct debit details in My eir.

You can view your current usage in My eir. If you think a different plan may suit you, why not try our Bundle Recommender to make sure you’re on a plan which best suits you.

We also have a range of add-ons which can offer you extra mobile or international minutes.

If you're not sure what your next steps are, have a chat with our eir Care team.

On your bill you will see a charge for:

1. Your new bundle charge for the period ahead
2. A “Part Period” charge, covering the timeframe between your service activating and your new bundle taking effect
3. You may also have usage charges on your bill. Login to My eir or review your bill for an itemised breakdown.

We hope you’re enjoying your new service. Your first bill which feature a number of changes:

• Your new account number and payment date
• Your new bundle charge for the period ahead
• A “Part Period” charge, covering the timeframe between your eir Fibre service activating and your new bundle taking effect when your bill issued

You can continue to login to My eir using your existing email address and password to review your bills, make a payment, review your usage and more.

Your eir Account Number changes when you purchase eir Fibre as a new account number is required for this new service.

You can continue to use your online services to view and pay your bill online using My eir.

Login/register for My eir.

We hope you're happy with your service however if you have decided to leave eir we've put together what you need to know in detail on our switching/cancellations page or you can contact our eir care team

What should I know?

• To cancel your eir service you will need to give us 30 days notice in writing.
• If you cancel your phone line, Monitored Alarms (e.g. PhoneWatch) and panic buttons may not work. If you don't have your phone line with eir, you should check this with your current phone provider before cancelling.

If you are availing of our eir Fibre broadband service, and are still within your contract term you can check the end date of your contract in My eir.

All eir products and bundles have a contract term. If you cancel within this time you will be issued an early cease charge (or ECC). What you're charged depends on how long is left in your contract. For more information please visit our Terms and Conditions section.

Please contact our eir care team so we can close the account or transfer it into a new name. There is no notice period or termination fees where the account holder has passed away. 

No, unfortunately not. Your full monthly allocation kick in at midnight of your bill day and last for the duration of your billing period only.

If a deposit is charged when you sign up, it will be kept for six months and applied as a credit on your 7th bill. There may be some instances where your deposit may not be refunded.

Promotional discounts don't apply until your first bill is issued, therefore usage that occurred on the days leading up to your first bill day are not covered by this discount. You will be able to see your applicable discount for the month ahead on your bill under 'other credits and charges'.

Promotional discounts don't apply until your first bill is issued, therefore usage that occurred on the days leading up to your first bill day are not covered by this discount. You will be able to see your applicable discount for the month ahead on your bill under 'other credits and charges'.