My Bill Explained

When will I receive my first bill?

Why is my first bill higher than I expected?

Why is my regular bill higher than normal?

Why does my bill show an outstanding amount?

Why have I usage charges on my bill?

What are part period charges?

What does "rental from" mean?

What is my bundle made up of?

Where is the bundle discount shown on my bill?

When is my payment due?

How can I change my plan?

I changed my plan/service - what will I see on my next bill?

I've moved to eir Fibre and my bill has changed?

Why has my account number changed?

How much notice is required for cancelling an eir service?

What's an ECC charge?

The eir account holder has passed away - what do I need to do?

Payments and Direct Debits

How can I pay my bill?

How can I sign up to Direct Debit?

How can I change my payment/Direct Debit details

When is my payment due?

Can I change my payment due date?

Can I see when a payment has been made against my account?

If I pay part of my bill online will the remainder be taken by Direct Debit?

When I pay a bill online how quickly will the payment be taken from my account?

I moved to eir Fibre - why has my payment due date changed?

Why does my bill show an outstanding amount?

Why has my account number changed?

Viewing and Printing my bill

Can I switch my paper bill back on again?

How do I change the email address bill notifications are sent to?

How can I get a printed copy of my bill?

How can I add another name onto my bill? What can they do?

Where can I see my old bills after moving to eir Fibre?

Can I view more than one account in My eir?

What are your Christmas Opening hours?

Charges

How much will I be charged if I go over my broadband usage allowance?

How much will I be charged for calls?

Why is there a Direct Debit charge of €18.45 (€15 ex VAT) on my account?

How much is a technician call out charge?

Why have I usage charges on my bill?

Why is my first bill higher than I expected?

I changed my plan/service - what will I see on my next bill?

Why is my regular bill higher than normal?

I'm moving house - how can I move my eir services to my new address?

Will I be charged for eir Sport?