eir Mobile Billing FAQs

If you received a text from us letting you know that your account is going paperless but you would prefer to continue receiving paper bills please go www.eir.ie/mobilepaperless before the 6th Nov.

We’ll send you an email as soon as your bill is ready to view online.

We might already be processing your bill when you sign up so you may receive up to 2 more paper bills.

Yes, if you want to, you can login to My eir Mobile at any stage and change back to receiving a paper bill.

Your first bill will be slightly higher than other bills as you are paying for more than one month of usage. This is because your first bill covers the period from when your service starts up until your first bill, as well as your price plan for the month ahead.

Your bill may be higher than expected due to one of the following reasons:

Add Ons – Did you purchase any Add Ons throughout the month?
Roaming – have you recently been abroad? The rates for using your mobile abroad are higher than when in Ireland and are not covered in your inclusive monthly allowance.
Out of bundle charges – have you gone outside your inclusive minutes, texts or data?
Premium Rate Services – have you used a premium rate service? Check the Value Added Services (VAS) section on your bill. Charges to these numbers are considerably higher.

If you wish to change the direct debit details we have on file for you, you can call our call centre on 1901. Alternatively you can send a request in writing by post to:

eir Remittance Processing Unit
PO BOX 52
Clonakilty
Co. Cork

Please note we cannot accept these requests via email. If you are cancelling your direct debit we recommend you also cancel through your bank.

If you wish to change the direct debit details we have on file for you, you can call our call centre on 1901. Alternatively you can send a request in writing by post to:

eir Remittance Processing Unit
PO Box 52
Clonakilty
Cork

Please note we cannot accept these requests via email. If you are cancelling your direct debit we recommend you also cancel through your bank.

Bill Pay customers can check their remaining balances by texting the following to 50104

• 'balance' to get remaining minutes and texts
• 'data balance' to get remaining data

We will then text you back with details of your remaining balance.

At eir Mobile, we want to make sure you are on the best value plan that suits you. To help you manage your monthly mobile spend and give you peace of mind, we'll let you know when your bill reaches a level of €250* or more for your monthly commitment and any additional calls, texts and data.

We'll send you an SMS when you have reached 75% of €250* and again at 95% of €250* so you can make a payment by credit card. If you don't make a payment, we will temporarily suspend your service (in most cases when you reach €250*) so that you can't incur any more additional charges.

However, you will still be able to receive calls and texts and make emergency calls if you need to. If you find that you are regularly going over this amount, please contact a member of our team so we can ensure you are on a plan that best suits your needs.

Terms and Conditions: Please note that the €250* notification amount is subject to change. You may also incur charges for out of tariff usage that may not be captured at the time of SMS notification.

*If you are a customer since December 2014 we will contact you when your bill reaches €200.

If you paid a deposit when signing up to eir Mobile the deposit will be automatically refunded to you in full on your 7^th bill. It will appear as a credit on your bill.

Customers paying their bill by Direct Debit can sign-up to Paperless Billing in My eir Mobile

Data Add-Ons

Travelling abroad?

International minutes Add-On