Installing eir Fibre will take a little bit of time but we'll do all the hard work. Find out how the process works.

After your order is confirmed

Once you've ordered eir Fibre you'll get a confirmation email from us, so you'll know exactly what package you've ordered.

We'll call you to make an appointment for one of our expert engineers to come out and set things up. You'll also get a text message the day before your appointment to reconfirm the agreed time.

1. Getting Ready

Before our engineer arrives, it's a good idea to decide where you want your modem to be located. It needs to be connected to your main phone socket.

So if you want to put it a distance away from phone socket and there's a lot of furniture in the way you might clear it out so we can get straight to work.

2. Installation Day

Our engineer will visit a cabinet in your local area to switch off your broadband. You'll be without service for a few hours while we work.

Once they've completed the work at the cabinet, they'll be on their way to your house for the next step.

3. Getting Set Up

On arrival, our engineer will get to work setting everything up. They'll bring your modem so you don't need to worry about when that will arrive. We might have to drill a few minor holes but we won't be lifting up the carpet or anything like that.

4. You're all set up

That's it! You're all set up and ready to go with superfast eir Fibre broadband.

Remember we're always here to help if you've got questions before or after your installation. You can find answers to common questions in our FAQs, in our Community or you can chat to an agent online.

What times are available for an install appointment?

How long will installation take?

I have forgotten my appointment / want to reschedule it

Is there going to be much disruption to my home?

Can the engineer set up other devices for me?

Will there be any disruption to my current service?

Can I choose where the modem box is positioned?

Why is there a delay between when I order and the install?