Set up and use wireless
We will step you through how to set up WiFi on a number of different devices - check out our self-help tutorial WiFi setup.
You will find the WiFi password, along with the Wireless Network Name (SSID) on the back of your eir Fibre modem, or the underneath of your NGB modem.
To change your WiFi password, youíll need to log into your modemís web management page. Please follow the steps below:
- If you are using an eir modem open your browser, type 192.168.1.254 into your address bar and press enter. If you are using a third party modem, you can access most web management pages by entering 192.168.1.1
- If you are availing of our standard broadband service, enter email@example.com as the username and broadband1 as the password. If you are availing of our eir Fibre service the username required is admin, and the password is the original password set for your WiFi which is available at the back of the modem. Third party modems have their own username and password, you will need to consult your modemís manual for this information.
- The option to change your WiFi password will usually be located on the homepage when you login or in your network settings. Look out for the "wireless LAN" option.
You can set up more than 10 devices (tablet, laptop, smartphone etc) at any one time with eirís superfast eir Fibre broadband. Please note all devices will share the available bandwidth that you get on your line.
If you are using a MAC with Mac OsX 10.6 and older and have problems accessing the Internet on eir Fibre, you can disable IPv6 in order to restore your connection. IPv6 is Internet Protocol version 6. It is the latest reir Vision of the Internet Protocol (IP), the communications protocol that provides an identification and location system for computers on networks and routes traffic across the Internet.
We've outlined step by step instructions on how to disable IPv6 through your modem in a PDF. You will need to disable IPv6 on both your modem & your MAC.
You can visit the Apple site for support information on how to disable IPv6 directly on your MAC or follow our instructions below. You will need to disable IPv6 on your WiFi & Ethernet also.
Disabling IPv6 on your Apple Mac
Click on apple menu and select System Preferences
Click on Network
Select the connection WiFi/ Ethernet and click on Advanced
Select TCP/IP tab from the top and change IPv6 option to link-local only or select Off (depending on the OS version)
If you are using a 3rd party modem rather than an eir supplied one, there are certain steps you must follow to ensure your modem works.† These may include changing the settings and passwords. The steps will differ depending on the type of modem you are using. Please use the links below to follow the steps appropriate to your modem.† If you do not follow these steps your modem may not work on the eir network and certain content services such as StudyHub may not be accessible to you. If you complete these steps and still experience connection problems contact Broadband Support
- Huawei EchoLife HG556a
- Zyxel Standard Home Gateway Configuration
- Netgear Configuration
- Voyager 210/2100/2110/2500v Configuration
- SpeedTouch Configuration
If your modem isn’t listed above, then you will need to ensure that it supports PPPoE (Point to Point over Ethernet), and enter the correct settings shown below.
Multiplexing: LLC Based
Primary DNS: 188.8.131.52
Secondary DNS: 184.108.40.206
For details on how to configure your modem with these settings, please refer to your modem’s setup guide (usually found in the support section of your modem manufacturer’s web page).
If you experience problems with your own modem and need to contact broadband Technical Support, please check whether the DSL, DSL Sync or CD light is lit on the modem before you call. To find out which light this is, or if the issue lies with the installation or connection of the modem to the computer, you will need to consult the documentation that came with the modem or contact the manufacturer.
If the DSL, DSL Sync, CD or Internet light is lit, then the modem is physically connected correctly to the phoneline. If not, check the connection to the phone socket. If you received an eir modem and still have it, try connecting that to your computer to check whether you can connect to the internet.
*Note: If you are using our broadband Time product, we recommend that you configure the idle time on your modem to 900 seconds (15 minutes). This will ensure that your modem times-out during periods when the modem is not in use so that you get the maximum benefit from your allocated online time.