One or more factors may be involved when your broadband isn't working as it should be. We know this can be frustrating, so we've put together a series of tips which can help.
Speed and connection issues can be broken down into 3 areas:
- An issue with your line/outage in your area (where you'll have limited or no connection)
- How you're connecting to the internet (WiFi)
- How your device (computer/tablet/phone) is accessing the internet
To work out what may be causing the problem, use our troubleshooting steps below: