One or more factors may be involved when your broadband isn't working as it should be. We know this can be frustrating, so we've put together a series of tips which can help.

Speed and connection issues can be broken down into 3 areas:

  1. An issue with your line/outage in your area (where you'll have limited or no connection)
  2. How you're connecting to the internet (WiFi)
  3. How your device (computer/tablet/phone) is accessing the internet

To work out what may be causing the problem, use our troubleshooting steps below:

Check the basics


Your device

Have you checked if eir Fibre is available to you?

eir Fibre is our superfast, fibre powered broadband - which means that multiple users, using multiple devices connect to the Internet simultaneously at faster than ever speeds. If youíre in an eligible area upgrade and get even faster speeds

More information about upgrading to eir Fibre