You probably have several devices in your home that use a WiFi signal. Sometimes these devices can cause a conflict or interference with your modem’s WiFi signal which can result in slow broadband speeds.

You can try moving WiFi devices (such as baby monitors, cordless phones or TV senders) away from your modem to reduce interference.  Alternatively you can change some of the settings on your modem to broadcast your modem’s WiFi signal on a different channel which will reduce impact.

To change your WiFi channel you will need to login to your modem’s settings page:

  • Open a web browser (e.g. Internet Explorer, Firefox or Google Chrome)
  • Type into the address bar and press enter.
  • Enter admin as the username and the WiFi key at the back of your modem as the password
  • Select Home Network
  • Select Wireless settings
  • Under advanced settings select the “channel” option for the frequency band your device is picking up (2.4GHz or 5 GHz).
  • Change your WiFi channel to another option from the dropdown and click “save”.

We recommend trying each channel. While this can be time consuming, this is a recommended troubleshooting tip to rule out interference with other devices.
You can troubleshoot speed issues in detail on our speed and connection page.